Customer Support Specialist
Translated automatically from the original posting.
"Setanta Bet" is announcing a vacancy for a Customer Support Specialist position.
Location: Tbilisi - (Hotel "Stamba" Kostava #14)
Work format: Onsite (day, evening, night shifts)
Function-responsibilities:
Providing customer support via phone, online chat, and email; Assisting customers with personal account, transactions, promotions, and other general inquiries; Providing accurate and clear information to customers about the company's products and services; Proactively identifying problematic issues and customer needs, and coordinating with the relevant structural unit; Correct and timely identification of problematic cases and escalation of the problem using appropriate tools; Informing the immediate supervisor in case of any suspicious or fraudulent activity;
Competencies and skills:
At least 6 months or 1 year of work experience in the iGaming / Gambling / Betting industry in a customer support position; Experience working with customer support platforms and systems; Perfect knowledge of the Georgian language and B2 level English (written and verbal);
Personal skills:
Customer orientation and empathic communication skills; Ability to quickly orient and make decisions in stressful situations; Attention to detail and high sense of responsibility; Ability to work effectively on several tasks at once (Multitasking).
Interested parties, please send your resume to the following email:
We publish a copy of this advert so people looking for work in Georgia can find it, with a link back to your original. If it is yours, you can take over managing it, or ask us to take it down.
A claimed listing becomes Direct: shown above mirrored copies, applications arrive in your dashboard, and the listing joins Google job search.