Operations Personal Director
Translated automatically from the original posting. Read the original in Russian →
Executive / Personal Assistant
We are looking for a strong personal and business assistant who can independently bring tasks to completion, rather than just executing individual assignments.
The job involves handling personal and business tasks: making calls, scheduling appointments, making purchases, arranging returns, searching for information, organizing trips, working with documents, tracking orders and deliveries, interacting with services and contractors, and follow-up on incomplete issues.
The key requirement is that once a task is assigned to you, I don't need to remember it.
What matters:
- High speed and responsibility;
- Ability to make simple decisions independently;
- Not waiting for instructions for every next step;
- If a problem arises, offer a solution rather than just reporting the problem;
- Double-check that the task is actually completed;
- Maintain a task list and follow-up;
- Proficient written communication;
- Good English;
- Confident use of ChatGPT, Google Docs/Sheets, Asana or similar tools;
- Ability to search for information and compare options;
- Accuracy with money, orders, returns, and documents.
Example of how a good assistant should work
If the task is: "Order a refill of medication".
Poor: "I called, they said to call back later".
Good: "I called the pharmacy. The prescription hasn't arrived yet. I set a reminder and called back in 2 hours. Now the medication is ready, and I can pick it up by 7:00 PM at the address …"
In other words, we need someone who achieves results, not just performs actions.
Tasks may vary:
- Call a store / pharmacy / clinic / school;
- Order or return a product;
- Check refund;
- Find and compare services;
- Book something;
- Organize schedules;
- Handle correspondence;
- Track deadlines;
- Remind other people;
- Gather information and provide a brief summary;
- Perform personal tasks;
- Occasionally assist with business operations.
Who we are NOT looking for:
- Someone who needs detailed explanations for every step;
- Someone who forgets to follow up;
- Someone who considers a task completed after the first call;
- Someone who is afraid to make simple decisions independently;
- Someone who constantly waits for confirmation from the manager.
Format
Remote work. High availability during the working day is required. Payment will be discussed depending on experience and level of independence.
When responding, please answer the following 3 questions:
1. Describe a situation where you were given a task without detailed instructions. How did you bring it to completion? 2. What do you do if you're told: "Call the pharmacy and arrange for medication pickup," but the pharmacy says the prescription hasn't arrived yet? 3. How do you organize follow-up to avoid forgetting incomplete tasks?
Test task
"I need to buy a specific product model at Walmart with same-day delivery. The first option is out of stock. Describe step-by-step what you would do next and what result you would send me"