Customer Service Operator

DHL's Georgian representation, company LLC "Georgian Express" announces a vacancy for the position of Customer Service Operator.

Schedule: Full-time (Monday to Friday 09:30-18:30, Saturday: 10:00-14:00);

Remuneration: 1200 GEL plus a bonus based on performance.

Main responsibilities:

• Provide qualified service to customers in accordance with company standards;
• Receive incoming calls and provide accurate and comprehensive information to customers;
• Provide information on incoming shipments;
• Provide information to clients about products and services;
• Identify customer needs and ensure relevant service;
• Provide information on issues recorded by customers through electronic channels;
• Ensure the sale of products and services;
• Redirect calls, letters, and messages to the relevant department if necessary;

Qualification requirements:

• Higher education, preferably in Business Administration;
• Experience working in the service sector.
• User-level knowledge of computer office programs
• Perfect knowledge of the Georgian language, good knowledge of English and Russian.

Skills:

• Time management skills;
• Ability to learn new things;
• Good communication and transmission skills;
• Attention to detail;
• Customer and service orientation;
• Punctuality and high responsibility for the job;

Interested individuals, please send your resume by September 6th to: and specify the position title in the subject field for your candidacy to be considered.

When processing candidate personal data, "DHL's Georgian representation" is guided by international standards for personal data protection. The purpose of processing personal data is to determine the candidate's compliance with the job requirements. In "DHL's Georgian representation" candidate data is stored for no more than 6 months.