Warranty Case Manager

The official representative of the Korean automobile company in Georgia "Kia Georgia" is looking for a new team member for the position of Warranty Case Manager.

Working hours: Monday-Friday 10:00 AM to 6:00 PM, Saturday 10:00 AM to 4:00 PM

Remuneration: Fixed salary + bonus

Address: Tbilisi, Agamasheneblis Khievani #84

Website: https://www.kia.com/ge/

Main functions/responsibilities:

Curate and monitor the entire process of providing service to customers with warranty claims; Verify customer complaints and fill out applications based on the information provided by the customer; Conduct a detailed study of the problem to fully identify the issue; Redirect the problem to the relevant specialist after identification; Order and monitor the delivery of spare parts for warranty cases or other needs; Verify the identified problem on the factory portal, if a solution exists, familiarize yourself with the information and provide it to the relevant specialist; Control the work performed in the service, following the factory's recommendations; Monitor the use of consumables and spare parts according to the factory's recommendations; Communicate with the factory on technical issues via the electronic portal; Collect all necessary documentation to complete warranty case management and fill it out correctly; Return the restored vehicle to the service manager after service completion; Order spare parts from suppliers and monitor the delivery process; Perform other functions based on the warranty policy established by the brand;

Basic requirements:

Experience in managing warranty cases for an automobile brand in the automotive industry is mandatory; Experience working in the automotive service industry is mandatory; High-level English language skills; Microsoft Office skills

Other requirements:

Possess customer service skills; Demonstrate convincing communication skills; Motivated; Organized; High sense of responsibility

Selection stage:

First stage of interview (remotely); Second stage of interview

If you think you have the relevant skills, competencies, and experience, join us. We offer a friendly work environment and opportunities for development.

In case of interest, please send your resume to.

Please indicate the position title - Warranty Case Manager in the Subject field.

"Kia Georgia" thanks you for your interest in the vacant position and wishes you success.

The resume you send to "Kia Georgia" may contain personal data provided for under the Georgian Law on Personal Data Protection, including special category data. We inform you that your personal data will be processed by "Kia Georgia" for the purposes of making a decision to establish a contractual, including employment, relationship with you. Also, your sent resume may not be considered for this vacancy and may be reserved for another relevant vacancy for up to 3 years. If you agree to the above, please send us your resume.