Lost Luggage Agent

LLC "United Airports of Georgia" announces a competition for the position of Lost Luggage Agent

Work location - David the Builder Kutaisi International Airport

Remuneration - 1518 GEL.

Type of work: Shift work.

Probation period: 6 months.

Functions and responsibilities:

1. Service of lost or unclaimed luggage, in accordance with the relevant procedures of airlines and the provisions of the Passenger Service Guide;

2. Control of the process of issuing baggage to arriving passengers;

3. Storage of unclaimed luggage and production of relevant documentation;

4. In case of baggage damage, preparation of a relevant act in the presence of the passenger;

5. In case of lost luggage, preparation of an act according to the catalog after notifying the passenger;

6. Searching for lost luggage through the electronic system; control of the receipt process;

7. Control of remaining luggage and ensuring its dispatch on the next relevant flight, complying with relevant regulations;

8. Operation of attached equipment and devices in accordance with the rules of operation and maintaining them in good condition;

9. In case of malfunctions or crisis situations, their prompt elimination and preparation of a relevant report for submission to management;

10. Constant communication with the shift supervisor and ground operations service through mobile phones and stationary and mobile radios;

11. Ensuring the availability of consumables and parts necessary for the passenger service process in the required quantity and configuration;

12. Compliance with technological processes, labor safety, sanitation norms, and fire safety requirements during the passenger service process;

13. Protection of confidentiality of information related to the work process in accordance with the rules and forms established by the company;

14. Ensuring the continuity of the work process and timely informing the immediate supervisor in case of process disruptions;

15. Generalization of work processes, identification of shortcomings, and submission of recommendations to the immediate supervisor;

16. Periodic oral and written reporting to the immediate supervisor on the work performed, in accordance with the rules introduced in the company or best practices;

17. Compliance with the rules defined by the internal regulatory documentation in force in the company;

18. Performance of other tasks assigned by management within the scope of competence.

Qualification requirements:

** Higher education;

** At least 1 year of experience in the service sector;

** Working knowledge of office programs (MS Office, especially Excel);

** Perfect knowledge of the Georgian language;

** Knowledge of English and Russian languages.

Additional requirements:

** Ability to work in a stressful environment;

** Effective communication skills;

** Analytical thinking skills;

** Ability to express thoughts clearly;

** Ability to listen to, respect, and share others' opinions;

** Teamwork skills;

** Effective problem-solving skills;

** Time management and organizational skills;

Competition stages:

** Application selection;

** Interview.

Additional information:

Interested parties, please send your resume to and indicate the vacancy title in the subject line. Only candidates who meet the requirements will be considered for the vacancy.

The deadline for receiving resumes is September 15, 2026.

By sending your CV, you consent to LLC "United Airports of Georgia" processing your personal data for employment purposes and, if necessary, transferring the data to its consultants. Your personal data will be stored in LLC "United Airports of Georgia" for 1 year.