Customer Support Specialist

Indigo Cars is an international logistics company with 10 years of experience in purchasing and transporting vehicles from the USA to Georgia, Europe, and Asia. Indigo Cars is an official partner of international brands and offers reliable, fast, and high-quality services to its customers. Our team consists of professionals who manage the entire process of vehicle selection, purchase, and delivery. The company's headquarters is located in New Jersey, USA, and regional offices operate in Tbilisi, Gori, Marneuli, Kutaisi, Batumi, and Poti. Indigo Cars is focused on continuous development - we implement innovative services tailored to customer needs and create new job opportunities.

The auto-importer company "IndigoCars" is announcing a vacancy for a Customer Support Specialist position in Tbilisi.

Remuneration: salary 1000 GEL + bonus (average 2000-2500 GEL) Schedule: Monday-Friday 18:00-00:00, Saturday 10:00-14:00 Day off: Sunday

Main functions

• Respond to incoming calls to the company;
• Register incoming requests and redirect them to the relevant department;
• Provide complete and accurate information to frequently asked questions;
• Identify problems and provide primary assistance;
• Refer complex or urgent issues to the relevant employee;
• Communicate with customers via phone, email, and online;
• Accurately record calls and applications in the program;
• Protect personal and confidential information;
• Ensure high standards of service and polite communication;
• Receive customer feedback;
• Perform other tasks related to the position;

Qualification requirements

• Higher education (desirable);
• Perfect knowledge of the Georgian language (literacy and fluent speech);
• Knowledge of Russian will be considered an advantage;
• Knowledge of office computer programs (MS Word; MS Excel - user level);
• Experience in customer service will be considered an advantage;

Personal characteristics

• Friendliness/positivity;
• Ability to negotiate effectively;
• Responsibility, ability to maintain confidentiality;
• Attention to detail.
• Ability to work in a stressful environment and quickly solve problems;
• Communicativeness,
• Organizational skills,
• Teamwork skills;

The company offers the employee a stable and interesting work environment, opportunities for development, and high-standard working conditions.

Benefits

• Health insurance;
• Fitpass;

Interested candidates should send their resume to the following address. In the Subject, be sure to indicate the job title, otherwise, your resume will not be considered.

In the case of sending a CV to the specified e-mail address, the company is entitled, in accordance with the legislation of Georgia, to process your personal data (hereinafter - "Data"), which became known within the framework of this vacancy. The purpose of data processing is to consider your candidacy for this and/or other vacancies. Data processing is carried out for a period of no more than 12 (twelve) months. Please note that by sending a CV to the company, you consent to the processing of your personal data. The consent can be revoked by contacting the same e-mail address. In such a case, your candidacy will no longer be considered for this and/or other positions. For the purposes of the Georgian Law on Personal Data Protection, data processing implies any action performed in relation to personal data, including their collection, acquisition, storage, and others.