A payment failed. What happens now?
A failed payment turns the plan off at once, together with the applications it opened, until the payment goes through. Pay it, and everything comes back.
Look for our email about the payment.
Open the plan’s page in your account and pay, or update the card.
Once the payment goes through, the plan and the applications you opened come back.
This applies to the first payment and to every renewal. Applications sent with Pro for job seekers stay open regardless.
Common causes: an expired card, a bank that blocks online or foreign payments, or too little money on the card. Your bank can tell you which.
Stuck? Write to us in the chat, and a person will look at what happened.