Yulia
Customer Service Specialist · Office Service Operator
Translated from Russian by findjobs.ge Show the original
Open to work
Surname Phone Email CV file
- Lives in
- Tbilisi · remote too
- Wants
- Full-time, Part-time
- Can start
- Now
- Experience
- 6 months
- Nights and weekends
- Some
About
Specialist with experience in customer service at an internet provider. Served a flow of up to 200+ clients per day, accepted payments and formalized contracts. Sold and configured equipment, conducted initial diagnostics of appeals. Coordinated field engineers and formed daily reporting.
Work history1 job · 6 months
- Mar 2024 – Aug 2024 6moCustomer Support SpecialistИнтернет провайдер · Другое
- Daily service of up to 200+ clients per day: opening, closing the cash register, receiving payment for internet in cash and via terminal, entering payments into the billing system.
- Work in the client database: searching for personal accounts, updating contact information, checking balance and service status.
- Formalizing contracts for internet connection, termination and change of service conditions.
- Receiving and processing appeals regarding the absence of internet: clarifying malfunctions, checking connection status, identifying technical reasons.
- Sales and accounting of equipment:
- Selling ONU-terminals and routers to clients, selecting equipment according to the type of connection.
Education
- 2020 – 2024Computer Technologies in Mechanical EngineeringИндустриальный колледж · Vocational / college
- 2020 – 2024Computer Technologies in Mechanical EngineeringДнепрорудненский индустриальный колледж · Vocational / college
Skills4
WordCash handlingContractsExcel
Languages
Russian Native
Ukrainian Fluent
English Conversational