Help Desk Operator

"Indigo Cars" is an international logistics company with 10 years of experience in purchasing and transporting vehicles from the USA to Georgia, Europe, and Asia.

"Indigo Cars" is an official partner of international brands and offers reliable, fast, and high-quality services to its customers. Our team consists of professionals who manage the entire process of vehicle selection, purchase, and delivery.

The company's headquarters is located in New Jersey, USA, while regional offices operate in Tbilisi, Gori, Marneuli, Kutaisi, Batumi, and Poti.

Indigo Cars is focused on continuous development - we implement innovative services tailored to customer needs and create new job opportunities.

The auto-importer company "IndigoCars" is announcing a vacancy for a Help Desk Operator position in Tbilisi.

Remuneration: salary 1000 GEL + bonus (average 2000-2500 GEL)

Schedule: flexible schedule - 2 days of work / 2 days of rest from 10:00 to 22:00

Day off: Sunday

Main functions:

• Responding to incoming calls from the company;
• Registering incoming requests and redirecting them to the relevant department;
• Providing complete and accurate information on frequently asked questions;
• Identifying problems and providing primary assistance;
• Referring complex or urgent issues to the relevant employee;
• Telephone, electronic, and online communication with customers;
• Accurate recording of calls and applications in the program;
• Protecting personal and confidential information;
• Ensuring high standards of service and polite communication;
• Receiving customer feedback;
• Performing other tasks related to the position;

Qualification requirements:

• Higher education (desirable);
• Perfect knowledge of the Georgian language (spelling and fluent speech);
• Knowledge of Russian and English languages will be considered an advantage;
• Knowledge of office computer programs (MS Word; MS Excel - user level);
• Experience in the field of customer service will be considered an advantage;

Personal characteristics:

• Friendliness/positivity;
• Ability to negotiate effectively;
• Responsibility, ability to maintain confidentiality;
• Attention to detail.
• Ability to work in a stressful environment and quickly solve problems;
• Communicability,
• Organization,
• Teamwork skills;

The company offers the employee to work in a stable and interesting environment, opportunities for development, and high-standard working conditions.

Benefits:

• Health insurance;
• Fitpass;

Interested candidates should send their resume to the following address. Be sure to indicate the job title in the Subject, otherwise, your resume will not be considered.

In the case of sending a CV to the specified e-mail address, the company is entitled to process your personal data (hereinafter - "data") in accordance with the legislation of Georgia, which became known within the framework of this vacancy. The purpose of data processing is to consider your candidacy for this and/or other vacancies.

Data processing is carried out for a period of no more than 12 (twelve) months. Please note that by sending a CV to the company, you consent to the processing of your personal data. The consent can be revoked by contacting the same e-mail address. In such a case, your candidacy will no longer be considered for this and/or other positions. For the purposes of the Georgian Law on Personal Data Protection, data processing implies any action performed in relation to personal data, including their collection, acquisition, storage, and others.