Problem Loan Operator / Soft Collector
Translated automatically from the original posting. Read the original in Georgian →
Credo Bank announces a vacancy for the position of Problem Loan Operator (Soft Collector)
Employer: Credo Bank LLC Position: Problem Loan Operator (Soft Collector) Work Location: Tbilisi
Credo Bank is a powerful, stable financial institution with 29 years of history. The company is represented across Georgia with over 100 branches, offering continuous services.
Credo Bank's mission is to help Georgian entrepreneurs, their employees, and family members create a better future by offering accessible financial services.
We start implementing Credo's mission from our team. We create opportunities for employees to develop, learn, and advance.
On the way to achieving common goals, our credo is to ensure mutual support, which is a prerequisite for a strong and successful team. #WeCreateOpportunities #OurStrengthLiesInTeamwork
We offer: - A positive, team-oriented, and dynamic work environment; - Opportunities for learning and development; - Professional trainings and masterclasses; - Corporate events; - Health insurance; - Co-financing of subscriptions to leading sports and wellness clubs.
We are looking for a motivated and development-oriented candidate who will share Credo Bank's values.
Job Purpose: The primary goal of the Problem Loan Operator's activities is to administer/collect problem loans issued by the organization within 1 to 30 days and interact with borrowers, pledgers, and guarantors on behalf of the organization to protect its interests and ensure loan repayment.
Job Description: - Telephone communication with overdue borrowers and their pledgers; - Effective communication with the customer to ensure repayment of overdue/problem loans; - If necessary, and only with the written consent of the immediate supervisor, offering restructuring of overdue and problem loans to the client on favorable terms, taking into account the bank's interests; - Creating an effective payment schedule for current overdue/problem loans (but not more than 29 calendar days from the day of the first unpaid installment); - Coordinating activities with the management of the Current Overdue Asset Management Department; - Managing and intensively monitoring the portfolio of overdue and problem loans transferred within the first 30 days;
Knowledge, Qualifications, and Skills: - Higher education (legal or economic education is preferred); - Knowledge of Russian will be considered an advantage; - Experience as a Problem Loan Operator, Problem Asset Management Officer, lawyer, executor, or in a related field is desirable; - Computer skills (high-level knowledge of office programs); - Logical thinking; - Teamwork skills; - Ability to negotiate and communicate persuasively; - Ability to work in stressful situations; - Flexibility regarding working hours; - Sense of responsibility.
Interested individuals, please respond to the announcement using the "Respond" button. The deadline for application submission is November 10, 2026.
Fill out the application, make your contribution, and develop with the company! #WeCreateOpportunities #OurStrengthLiesInTeamwork
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