Service Center Manager

“TBC” JSC is announcing a vacancy: Service Center Manager - Stepantsminda SC #1

Location: Stepantsminda Validity: 09/11/2026 Type of employment: Labor contract Work schedule: Full-time

Company Description We are TBC - a leading financial institution in the region, where a brave and goal-oriented team, we fulfill our mission and simplify people's lives.

We set a new standard of service using data analysis, artificial intelligence and digital products.

We support you in development, achieving goals and creating your success story - the main thing is to believe.

Job Description Service Center Manager

The Service Center Manager position is a transitional phase for you towards further development.

You, as a Service Center Manager

• Ensure the coordinated and motivated work of branch employees;
• Constantly monitor the service process;
• Take care of employees' competence and qualification;

Ensure

• High-quality, accurate, and error-free customer service by coordinating the activities of colleagues;
• In-depth knowledge of banking products and processes, tariffs, and their advantages compared to competitors;
• Control over the implementation of established sales plans;
• Participation in the distribution of set plans among employees;
• Constant control over plan execution and analysis of deviations;
• Support for sales promotions initiated by head departments;
• Mobilization of comments and suggestions received from branch clients and organization of their transfer to relevant services at the head bank;
• Implementation of one-time events and temporary assumption of additional functions in accordance with received tasks;
• Provision of explanations to internal audit representatives regarding the audit object;
• Timely and adequate execution of tasks received from immediate supervisors, unless they contradict the bank's internal regulations, internal normative, and legislative acts;
• Polite, friendly, and warm attitude towards clients;
• Verification of term deposit agreements and cash desk transactions within the established limit;
• Proper formation of daily operational and cash desk transaction documents;
• Resolution of current problems related to customer service and agreement on non-standard solutions;
• Assumption of sales consultant functions for individuals and legal entities if necessary;
• Provision of retraining for employees on specific issues if necessary;
• Monitoring of service channels and waiting times in the branch;
• Ensuring compliance with customer service and waiting time standards;
• Planning and execution of operations within established standards, controlling the correctness of procedure execution;
• Providing information to immediate supervisors about problems that arise during operations and service delivery;
• Making operational decisions on current issues that arise during activities, without requiring the involvement of immediate supervisors.

Qualifications

• At least 2 years of experience working in a bank
• 6 months of experience working as a team leader/senior sales consultant
• Knowledge of English and Russian languages

We look forward to your response if

• You are focused on the task and can perform it with maximum accuracy
• You prioritize caring for people
• You have leadership and teamwork skills
• You are result-oriented
• You are ready to work with AI tools and modern technologies

To submit your application, please follow the link: https://smrtr.io/Cx4Sb

Additional Information TBC Bank processes a candidate's personal data for the purpose of determining the candidate's suitability for the vacancy in accordance with the requirements of the Georgian Law on Personal Data Protection. The information about the candidate may also be processed for the purpose of determining the candidate's suitability for a future vacancy. The information about the candidate is stored for no more than 3 years. If you do not want further processing of your data and you want to change or delete your data, please contact us using the link and reach out to us through the communication channels available on the same link: Privacy - TBC Bank

TBC Bank also shares your information with companies within TBC Bank Group PLC. Subsidiary companies also ensure the processing of personal data in accordance with the legislation. If you do not want to share your data with companies within TBC Bank Group, please contact us using the same link: Privacy - TBC Bank