Director of Personal Banking Services

"TBC" is announcing a vacancy for the position of Director of Personal Banking Services - Kutaisi Branch

Location: Kutaisi Validity: 01/11/2026 Type of employment: Labor contract Work schedule: Full time

Company Description We are TBC, a technology company, where the bravest and most ambitious team creates customer-tailored services, products, and opportunities.

Through innovation and technology, we fulfill our mission and simplify people's lives.

We support you in development, achieving goals, and creating your success story - the main thing is to believe.

Job Description Role objective:

The Director of Personal Banking Services is a leader who ensures the effective implementation of the bank's strategy, manages the operational, administrative, and business activities of the segment in the branch, creates a results-oriented team, and ensures high-quality customer service.

Key Responsibilities Business tasks:

• Participation in planning the sales process of the personal banking services segment and ensuring its implementation
• Analysis of the segment portfolio in the branch's area of operation and identification of new opportunities
• Analysis of competitors in the branch's area of operation (products, channels) and planning of relevant improvements
• Management of plan implementation - control, analysis of deviations, planning of ways to improve performance, and effective execution
• Ensuring improvement of key financial indicators of the branch within the segment
• Improving the profitability and operational efficiency of the branch within the segment
• Supporting and effective coordination of segment teams in the branch to achieve set goals
• Interaction with significant clients in the branch's area of operation

Service quality management / customer experience care

• Maintaining a high and unified standard of service in the branch
• Monitoring service quality, identifying problems, and making decisions and taking measures to address identified gaps;
• Implementation of service standards in the branch, including protection of employees' professional, visual standards, and dress code (dress code and rules of conduct).
• Ensuring the orderliness of the branch environment and infrastructure

Team management and development

• Selection of employees for leadership and non-leadership roles in the personal banking services segment
• Creating a results-oriented and motivated team;
• Development of employees and support in career advancement.
• Implementation of a regular feedback culture
• Effective planning of team resources

Risk and Control Management

• Identification, assessment, monitoring and control of risks arising in the activities of the branch within the segment
• Implementation of appropriate measures to eliminate the deficiencies identified by internal audit
• Management of administrative obligations defined by the committee's protocols within the branch
• Ensuring compliance with operational standards and regulations in the branch

Administrative and Operational Management of Branches

• Proper allocation of resources, management of employee workload and productivity
• Involvement and support in administrative management based on business needs from different segments

Qualifications Desired Qualifications

• Higher education (Business Administration/Finance);

Mandatory Qualifications

• At least 3 years of experience working in financial institutions;
• At least 3 years of experience in sales;
• At least 2 years of work experience in the field of credit;
• Team management experience is desirable.

We expect feedback if

• You enhance and create values through teamwork;
• You are open to new opportunities and changes
• You are communicative and initiative-taking
• You have the ability to organize and plan activities
• You have successful examples of motivating people and revealing the potential of employees.

Additional Information TBC Bank processes candidate personal data for the purpose of determining the candidate's suitability for the vacancy in accordance with the requirements of the Georgian Law "On Personal Data Protection". Information about the candidate may also be processed for the purpose of determining the candidate's suitability for future vacancies. The information about the candidate is stored for no more than 3 years. If you do not want further processing of your data and want to change or delete your data, please contact us using the link: confidentiality - TBC Bank

TBC Bank may share your information with companies within the TBC Bank Group PLC. Subsidiary companies also ensure the processing of personal data in accordance with the legislation. If you do not want to share data with companies within the TBC Bank Group, please contact us using the same link: confidentiality - TBC Bank

We will only contact those who pass the first stage of selection and are granted candidate status.

To submit your application, please follow the link: https://smrtr.io/CnqY2