Service Center Manager/Acting
Translated automatically from the original posting. Read the original in Georgian →
TBC announces a vacancy for the position of Service Center Manager - (Acting) - Khelvachauuri
Location: Khelvachauuri Service Center #1 Vacancy duration: 10/10/2026 Type of employment: Temporary contract Work schedule: Full-time
Company description We are TBC - a leading financial institution in the region, where a brave and goal-oriented team, we fulfill our mission and simplify people's lives.
We set a new standard of service using data analysis, artificial intelligence and digital products.
We support you in development, achieving goals and creating your success story - the main thing is to believe. Job description Service Center Manager
The Service Center Manager position is a transitional phase for you towards further development.
You, as a Service Center Manager: Ensure the coordinated and motivated work of branch employees; Constantly monitor the service process; Take care of employees' competence and qualification;
Ensure: - High-quality, accurate, and error-free customer service by coordinating colleagues' activities; - In-depth knowledge of banking products and processes, tariffs, and their advantages over competitors; - Control over the implementation of established sales plans; - Participation in the distribution of set plans among employees; - Constant control over plan execution and analysis of deviations; - Support for sales promotions initiated by head departments; - Mobilization of comments and suggestions received from branch clients and organization of their transfer to relevant services in the head bank; - Implementation of one-time events and temporary assumption of additional functions in accordance with received tasks; - Provision of explanations to internal audit representatives regarding the audit object; - Timely and adequate execution of tasks received from immediate supervisors, unless they contradict the bank's internal regulations, internal normative, and legislative acts; - Polite, friendly, and warm attitude towards customers; - Verification of term deposit agreements and cash withdrawal transactions within established limits; - Proper formation of daily operational and cash transaction documents; - Resolution of current problems related to customer service and agreement on non-standard solutions; - Assumption of sales consultant functions for individuals and legal entities if necessary; - Provision of retraining for employees on specific issues if necessary; - Monitoring of service channels and waiting times in the branch; - Ensuring compliance with customer service and waiting time standards; - Planning for operations within established standards, controlling procedure execution; - Providing information to immediate supervisors about problems arising during operations and service; - Making operational decisions on current issues without requiring immediate supervisor involvement.
Qualifications: - At least 2 years of banking experience - 6 months of experience in a team leader/senior sales consultant position - Knowledge of English and Russian languages
We look forward to your response if: - You are task-focused and can perform tasks with maximum accuracy - You prioritize caring for people - You have leadership and teamwork skills - You are result-oriented - You are willing to work with AI tools and modern technologies
Additional Information TBC Bank processes a candidate's personal data for the purpose of determining the candidate's suitability for the vacancy in accordance with the requirements of the Georgian Law on Personal Data Protection. The information about the candidate may also be processed for the purpose of determining the candidate's suitability for a future vacancy. The information about the candidate is stored for no more than 3 years. If you do not want further processing of your data and you want to change or delete your data, please contact us using the link and reach out to us through the communication channels available on the same link: Privacy - TBC Bank
TBC Bank also shares your information with companies within the TBC Bank Group PLC. The subsidiary companies also ensure the processing of personal data in accordance with the legislation. If you do not want to share your data with companies within the TBC Bank Group, please contact us using the same link: Privacy - TBC Bank
We will only contact those who pass the first stage of selection and are granted candidate status.
To submit your application, please follow the link: https://smrtr.io/BY8kS
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