Call Center Operator

S.S. "New Vision Insurance" announces a vacancy in the Information Service, Call Center Operator position.

Conditions

• Structural Unit: Information Service

• Workplace: Tbilisi, E. Mikeladze 1b

• Working Schedule: 5 working days a week, no more than 40 working hours (09:00-18:00 or 10:00-19:00).

• Work Schedule: Agreed individually with all Information Service employees at the beginning of each month.

• Remuneration: (fixed salary + bonus) salary rate 800-1000 (NET) GEL (determined according to qualification and experience)

• Additionally, after passing the probationary period, the employee will be included in the bonus system (quarterly, an additional one-time salary)

"New Vision Insurance" was founded in 2020 and is part of a holding that includes organizations such as: "New Vision University", "New Vision University Hospital", "Zaraphkhana", "Kutaisi Torpedo" and others. For us, the leading corporate value is the satisfaction of employees working in the company, creating a healthy work environment and development. At the same time, the company opposes any form of discrimination - we welcome any potential employee!

Functions-Responsibilities

• Providing complete service for incoming calls to the Information Service (including calling for emergency medical assistance, doctor and laboratory at home, 24-hour auto assistance) and redirecting if necessary;

• Coordinated work/communication with "New Vision Insurance" services and partners to provide complete service for insured persons and/or New Vision University Hospital patients;

• Constant monitoring of incoming calls, including identifying dropped calls and providing feedback;

• Giving proper follow-up to the information provided as a result of incoming calls, through official email, service portal and/or internal program;

• Fixing customer complaints and satisfaction through the Information Service and redirecting to the relevant service;

• Constant control of the Information Service's official email and personal mail and providing relevant feedback;

• Constant monitoring of existing work principles/guidelines in "New Vision Insurance" and "New Vision University Hospital" and consideration of these principles when providing service.

Qualification Requirements:

Required

• Higher education or a student of the graduating course;

• Knowledge of Microsoft Office programs;

• Knowledge of English at a communicative level with the customer.

Desired

• Education in the fields of medicine, public health, pharmacy, dentistry, and other related specialties is preferred;

• Knowledge of Russian at a communicative level;

• Experience working in the insurance field or call center environment will be considered an advantage.

Competencies and skills

• Attention to detail;
• Teamwork skills;
• Ability to handle stressful and emergency situations;
• Effective time management skills;
• Ability to maintain confidentiality;
• Excellent written and verbal communication skills.

We offer

• Corporate benefits: the company fully covers the premium package of health insurance for you. In addition, employees can take advantage of Fitpass corporate conditions.
• We care about the balance of employees' professional and personal lives. We offer the possibility of remote work, support students in combining study and work effectively, and provide an additional paid day off on your birthday, in addition to the legally provided days off and vacation days.
• We offer training, mentoring, and other professional development activities to help you learn about the insurance field and important practical skills for a call center operator on-site (the training period is considered work experience and is usually paid);
• We conduct various corporate and team-building activities to strengthen employee engagement, team spirit, and organizational culture.
• We offer both horizontal and vertical career development prospects. Also, employees have the opportunity to engage in the sale of insurance products through the call center channel and receive additional financial benefits.

If interested, please send your resume and contact information of 1 recommender (if available) to and be sure to indicate the job title: "Call Center Operator" in the "SUBJECT" field.

The recruitment process will consist of three stages:

• Resume selection;
• Interviews with selected candidates;
• Testing or task completion if necessary.

Thank you for your interest in the vacancy, and we remind you that due to the limited time and importance of the vacancy, "New Vision Insurance" will start the selection process in parallel with the vacancy's progress. Accordingly, the company welcomes your resume being sent to us as soon as possible.

If you have any additional questions before applying, you can contact us at the specified email address.

Good luck!

სს "ნიუ ვიჟენ დაზღვევის" (საიდენტიფიკაციო ნომერი: 402160022; იურიდიული მისამართი: საქართველო, ქალაქი თბილისი, დიდუბის რაიონი, ევგენი მიქელაძის ქუჩა, N 1ბ; ელექტრონული ფოსტის მისამართი; ტელეფონის ნომერი. შემდგომში - "დამსაქმებელი"/"კომპანია"/"დამუშავებისთვის პასუხისმგებელი პირი") მიერ გამოცხადებულ ვაკანსიაზე თქვენი რეზიუმეს (CV-ს) გამოგზავნით/ვებგვერდზე (www.nvi.ge) მონაცემების შეყვანისა და რეზიუმეს/CV-ის ატვირთვით თქვენ, როგორც დასაქმების კანდიდატი/მონაცემთა სუბიექტი "დამსაქმებელს" ანიჭებთ უფლებამოსილებას, რომ: