Head Administrator of the Shopping Center

LLC "Iberia Star Group" announces a vacancy for the position of Head Administrator of the Shopping Center.

The Head Administrator of the Shopping Center is responsible for organizing the daily activities of the shopping center in the company's management, ensuring the proper functioning of the object, maintenance of common areas, coordination of relations with tenants, service quality, protection of internal rules and company interests. The Head Administrator is guided in his activities by the current legislation of Georgia, decisions of the company's management, approved budget, internal regulations, contracts and this job instruction. The Head Administrator is directly accountable to the company's director or an authorized person designated by him. The Head Administrator coordinates the activities of the shopping center's security, cleaning, technical maintenance, administrative and other service personnel within the limits that are assigned to him by the company's organizational structure. The Head Administrator does not take on financial, contractual or other obligations on behalf of the company that exceed his authority.

The main goal of the position: - The main goal of the Head Administrator is to ensure the smooth, safe, orderly and commercially effective functioning of the shopping center, create a comfortable environment for customers, increase tenant satisfaction and protect the company's property and income.

His activities should be aimed at achieving the following results: - Smooth management of the shopping center's daily operations; - Monitoring the performance of tenants' contractual obligations; - Supporting the process of utilizing free commercial space; - Maintaining the proper condition of common areas, technical systems and infrastructure; - Improving the quality of customer service; - Cost control and reduction of unjustified expenses; - Control over compliance with safety, labor and fire safety rules; - Providing accurate and timely reports to the company's management.

Daily management of the shopping center: The Head Administrator is obliged: - To organize the processes of opening, operation and closing of the shopping center in accordance with the approved work schedule.

Check the overall condition of the shopping center on a daily basis, including: - Main and secondary entrances; - Halls, corridors, and common areas; - Stairs, elevators, and escalators; - Sanitary facilities; - Parking and adjacent territory; - Lighting, information signs, and customer traffic routes; - Accessibility of fire exits and technical spaces. - Identify existing deficiencies and ensure organization of their elimination process involving relevant services or responsible persons. - Verify that common areas are tidy, lit, clean, and safe for customers during shopping center's operating hours. - Ensure timely information of tenants and service personnel about administration-established rules. - Organize work processes to minimize disruptions to customers and tenants caused by technical services, goods receipt, cleaning, and other auxiliary activities. - Maintain information on the object's daily activities and submit relevant reports to management as needed.

Interaction with tenants and monitoring of contract execution: - The head administrator represents the company's primary contact person for shopping center tenants within daily operational issues.

Responsibilities: - Maintain an updated registry of tenants' contact information; - Be aware of each tenant's occupied space location, activity profile, and working hours; - Coordinate resolution of tenants' daily operational issues; - Receive and record tenants' statements, requests, and complaints; - Determine the person responsible for problem resolution and monitor deadlines; - Provide tenants with timely information on planned repair works, technical disruptions, changes in working hours, and other important issues; - Facilitate effective coordination between tenants and company's service personnel. - Monitor whether tenants' activities comply with the purpose of allocated space and contract conditions. - In case of violations, prepare relevant records or acts, provide information to management, and act according to the company's approved procedure.

Monitor tenants' use of common areas, including: - Placement of goods and inventory; - Arrangement of advertising structures and signs; - Organization of goods receipt and dispatch; - Waste collection and disposal; - Cleanliness of common areas; - Compliance with fire and security requirements. - Do not change essential terms of the tenant agreement, provide rental benefits, or enter into new agreements without relevant authorization.

Supporting the loading and rental process of commercial spaces: The head administrator participates in the process of effective use of commercial spaces of the shopping center and utilization of vacant spaces.

Responsibilities: - Maintain an updated registry of free and occupied areas; - Record the size, location, purpose and technical capabilities of the premises; - Collect information about the requirements of potential tenants and business segments of interest to the shopping center; - Introduce potential tenants to the object's infrastructure, general conditions and technical characteristics of the premises; - Organize the viewing of premises in agreement with the company's authorized representative; - Prepare information about the condition of the premises, communications, necessary repairs and readiness for transfer; - Forward commercial requests and offers received from tenants to the management;