Sales and Member Experience Specialist

"OBSIDIA" is announcing a vacancy for the position of: Sales and Member Experience Specialist

We are looking for a sales-oriented, communicative, and organized individual who will manage the OBSIDIA member experience from the first contact and perceive each communication as a sales opportunity.

This is not just a receptionist position - the employee will be responsible for the entire sales process of OBSIDIA products and services, member service, and daily administrative activities.

Key responsibilities:

Consulting interested parties and selling membership packages; Renewing existing members' subscriptions and presenting additional offers; Managing the full registration process for new members; Telephone and written communication with potential and existing customers; Responding quickly, professionally, and sales-oriented to messages and requests received on social networks; Conducting club tours and presenting OBSIDIA services correctly; Selling OBSIDIA Bar products and offering the right product to the customer; Selling additional services; Actively communicating current offers and special conditions; Receiving payments and reflecting them correctly in relevant programs; Managing customer data and sales process in CRM system; Performing daily administrative processes; Timely responding to members' requests, questions, and problems; Fulfilling individual sales targets and regular reporting of results; Maintaining OBSIDIA's service, visual, and communication standards.

Qualification requirements:

Experience working in sales or customer service; Ability to communicate clearly, pleasantly, and confidently; Ability to sell, identify needs, and present offers correctly; Responsibility, punctuality, and high self-organization; Ability to manage several processes effectively at the same time; Attention to detail and ability to work with administrative programs; Perfect knowledge of Georgian; knowledge of English and/or Russian; Neat, professional appearance and high service culture.

For us, it is particularly important to find a person who:

Does not wait for the customer to ask a question - sees a sales opportunity themselves; Can correctly present the value of a product or service, not just name the price; Serves each member individually and attentively; Maintains OBSIDIA's standard at all stages of communication; Is oriented towards both service quality and specific sales results.

What we offer:

A professional and development-oriented work environment; Experience in selling a variety of products and services; Trainings in OBSIDIA's service, sales, and products; Opportunities for career and professional development; Fixed remuneration and result-based bonus.

If you think you can create a high-level experience for the customer and bring strong sales results, send us your CV and brief information about yourself.