IT Support Specialist

"IT Connect" is announcing a vacancy for the position of IT Support Specialist.

Working conditions:

• Salary: depends on experience and qualifications;

• Work schedule: Monday-Friday (10:00-19:00);

• Location: Tbilisi, Chavchavadze Avenue.

Main responsibilities:

• Configuration, monitoring and diagnostics of video cameras and recording systems;
• Installation and configuration of office programs, email, printers and scanners;
• Support of hotel programs (Opera, Micros, Simphony, MC), communication with HRS and ticket management;
• Periodic preventive visits to user objects;
• Configuration and diagnostics of telephone stations and devices;
• Ensuring the proper functioning of audio/video equipment in conference rooms;
• Selection, assembly and setup of computer equipment as needed;
• Registration of incidents in the Helpdesk system and timely response to tickets;
• Management of the monitoring system, configuration of devices and sensors;
• Administration of dashboards and alerts;
• Taking, restoring and monitoring offline backups of servers and file storages;
• Configuration of network devices (routers, switches, firewalls) and network optimization;
• Coordination of technical issues with Internet providers;
• Checking, analyzing system logs and timely response to problems;
• Cable laying and equipment installation at objects as needed;
• Operational response to critical notifications.

Qualification requirements:

• At least 2 years of work experience in technical support;
• Good knowledge of computer equipment and network devices;
• Experience working with Helpdesk and monitoring systems;
• Knowledge of video camera configuration and diagnostics and IT infrastructure;
• Knowledge of network device configuration (Router, Switch, Firewall);
• Experience in managing backups and system logs;
• Ability to quickly diagnose and solve technical problems;
• Experience in coordinating technical issues with providers.

If interested, please share your resume with us at.

By sending your CV, you confirm that you agree:

• For your personal data (name, surname, personal number, address, date of birth, email, information about education and work experience (place) and other additional information provided by you) to be processed and/or stored by Bound HR Solutions LLC;
• You also agree to the transfer of personal information to third parties (employer companies);
• Personal information will be used only in the process of selecting candidates (job seekers);
• The storage period of personal information is 1 (one) year; we also inform you that you have the right to withdraw this consent at any time and request the termination of processing of your personal data (including: deletion, destruction, etc.).