Head of SME Department
Translated automatically from the original posting. Read the original in Georgian →
HR Agency is pleased to announce a vacancy for the position of Head of SME Department in Tbilisi, for one of the international banks.
Main Responsibilities: - To form, develop and ensure effective implementation of the Enterprise Service Management direction strategy, standards and work processes in the bank. - To execute plans and increase the portfolio. - To coordinate service requests, incidents, problems, changes, knowledge and service catalog management processes. - To control service quality and continuity. - To define SLA/OLA and key performance indicators, monitor performance, analyze results and prepare periodic reports for management. - To manage a team of 18-20 employees, distribute tasks, evaluate performance, develop competencies and ensure a results-oriented work environment.
Main Requirements: - Higher education (preferably in Banking/Finance/Management/Economics). - 5-6 years of experience as a Head / Deputy Head / Manager of a department in the banking sector. - At least 2-3 years of experience in a managerial position. - Knowledge of English
Main Benefits: - Company car and fuel limit (for business use) - Medical insurance - Phone limit
If interested, please send your CV/Resume to.
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