Customer Support Specialist
Translated automatically from the original posting. Read the original in Georgian →
100doc.ge announces a vacancy for the position of Customer Support Specialist (WhatsApp and Email; English/Russian languages).
About us 100doc.ge is a Tbilisi-based company with three online services: - 100doc.ge, catalogue of doctors and clinics in Georgia; - tourist.100doc.ge, travel insurance for visitors to Georgia, official agent of IRAO (Vienna Insurance Group); - car-insurance.100doc.ge, compulsory insurance for foreign cars entering Georgia.
Since 2024 we have issued over 70,000 policies.
What you will do - Answer customer questions in WhatsApp and by email in English and Russian: policy dates, passport data, payment status, eSIM activation. - Help travellers who are already at the border or in the arrivals hall: fast, calm, precise. - Check that the policy data matches the passport before the policy is issued; escalate unusual cases to the manager. - Keep the customer history in the admin panel up to date.
What we expect - Written English and Russian at a level where a stranger understands you from the first message; Georgian is a plus. - Attention to detail with names, dates and passport numbers. - Reliability in shifts, including evenings and weekends by agreement. - Any experience in support, tourism, insurance or a call centre is a plus, not a requirement, we teach the product.
What we offer - Remote work from anywhere in Georgia; shift schedule agreed in advance. - Salary by agreement, discussed at the interview; paid training. - A small team and direct contact with the founder
Interested Candidates please click on the button "Fast Apply"
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