Service Center Reception Operator
Translated automatically from the original posting. Read the original in Georgian →
We are "Alta", a leader in technology company in Georgia, where we create tomorrow's standards with an energetic and result-oriented team. We bring together world's leading brands, innovative services and digital solutions to make technology closer and more accessible for people.
We support you in your professional growth, taking on new challenges and creating a career success story, the main thing is to believe in your abilities.
"Alta's" subsidiary company "Techpoint" announces a vacancy for the position of Service Center Reception Operator.
Work location: Saburtalo, Tsinadze str. 5
Main functions and responsibilities:
Participation in the development and implementation of customer service standards and their practical application; Compliance with customer relationship standards and guidelines; Providing complete consultation to customers on the information they need, including the company's products and services, and offering relevant services; Preparing relevant documentation for items received in the service and fully reflecting the item's characteristics in the receipt card; Timely redirection of received items and related information, as well as customers, to relevant structural units if necessary; Issuance of items in compliance with established standards and ensuring the customer's signature on the transfer act; Sharing customer feedback, comments and problems with relevant structural units.
Qualification requirements:
Higher education is desirable; Experience in the service sector is desirable; Conversational knowledge of English and/or Russian; Knowledge of office programs (MS Office).
Please note that by submitting documents containing personal data within the vacancy, you grant LLC "Alta" the right to process these documents both within the given vacancy and for future similar vacancies, and to store them for no more than one year in accordance with the current legislation of Georgia and the company's internal regulations, for the interests of the company's business activities.
To get detailed information about the vacancy and to send your resume, please visit the following link: https://hel-ai.com/apply/HJf29Kvc
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