Call Quality Management Manager
Translated automatically from the original posting. Read the original in Georgian →
"Teravita +" is a growing company founded in Ukraine, operating in the health and beauty products sector. We collaborate with a base of hot and cold leads and provide a high level of service.
We are looking for a Call Quality Control Specialist to help us maintain and improve communication standards.
Terms of employment: Probation period: 3 months Salary: fixed 1200 GEL (1000 GEL during the probation period) Work schedule: 10:00-18:00 Work from home
Employment conditions: Remote work with a flexible schedule. Possible to combine with studies. Opportunity to work from any city in Georgia. The company provides training and support.
Experience and requirements: Desirable - experience in quality control or mentoring operators. Acceptable experience in telephone sales, especially B2C, nutra, physical goods. Knowledge of CRM systems, Google spreadsheets, and Excel. Knowledge of sales structure and dialogue quality standards. High-level Russian language skills.
Functions: Listening to and evaluating incoming/outgoing calls of operators with a defined periodicity and according to criteria, Reporting on the quality of work of sales managers, Identifying and analyzing the number of repeated errors, Correctness of reports and timeliness of execution, Customer satisfaction.
The company offers: Stable remuneration, Opportunities for professional and career development, including internal training and education at the company's expense, A friendly team and comfortable working environment.
Interested individuals should send their resume to. Please indicate the vacancy title "Call Quality Control Specialist" in the subject line.
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