Technical Support Specialist

Star IT is pleased to announce an opening for the position of Technical Support Specialist.

Requirements:

• Strong customer service skills, including written and verbal communication skills.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to prioritize workload to appropriately respond to customer needs and demands.
• Ability to provide responses to customers with little technical knowledge.
• Solid experience in problem solving and resolution skills.
• English knowledge C1 or higher.

Responsibilities:

• Ask customer targeted open-ended questions to quickly understand the root of the problem.
• Talk the customer through a series of actions, either via phone, email or chat, until their technical issue has been resolved.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Collaborate effectively with faculty, staff, and administrators at all levels, technical and non-technical, to determine and ensure all support needs are met.
• Provide prompt and accurate feedback to the customer.
• Able to prioritize and manage several open issues at one time.

We offer:

• Benefits of working in an international IT company
• Competitive salary
• Work in one of the most interesting projects not only in Georgia, but also within the other countries where the company's branches are located.
• Social package: 5 sick days, corporate gifts and events.
• Friendly, cheerful and open-minded staff.
• Fresh fruits, tea, coffee, cookies.
• Insurance after probation
• Full time (evening and night shifts), office work (Tbilisi, Saburtalo).

Please send your CV to the following email address.