Business/System Analyst

Andersen is hiring a Business/System Analyst for a project developing a unified digital portal, enhancing B2B2C customer experiences, and delivering scalable self-service solutions. Our customer is an international organization operating in the financial and protection services domain. The company provides a diverse portfolio of customer-oriented solutions across multiple business areas and markets. With a strong focus on digital capabilities, operational excellence, and long-term development, the organization continuously invests in technology, process improvement, and service innovation to support evolving customer and business needs. The project is focused on developing a unified digital portal to deliver a seamless customer experience across B2B2C interactions. It aims to provide scalable self-service solutions for business partners and end customers, leverage existing digital assets, and reduce IT complexity while improving service accessibility and operational efficiency.

Responsibilities: - Leading business analysis activities, including stakeholder identification, engagement, and requirements elicitation using interviews, workshops, and analysis techniques. - Eliciting, analyzing, validating, and managing business and system requirements, translating them into user stories, use cases, and acceptance criteria. - Owning and managing the product backlog, including prioritization, decomposition, dependency management, and change control. - Facilitating stakeholder collaboration and decision-making across business units, technical teams, and external partners. - Producing and maintaining comprehensive documentation (Confluence/Jira), ensuring consistency, version control, and alignment across the SDLC. - Creating visual models and diagrams (UML, BPMN, data mapping, process flows) to support system design and communication. - Contributing to solution architecture and integration design, including defining API. requirements, data contracts, and validating APIs via testing tools (e.g., Postman). - Supporting and validating system implementation through UAT, functional testing, and feature verification to ensure alignment with business needs. - Driving cross-team coordination (development, QA, UX/UI, partners) to ensure clear requirements and aligned delivery. - Facilitating Agile ceremonies (refinement, planning, reviews, retrospectives) and supporting continuous improvement initiatives. - Identifying risks, dependencies, and gaps (GAP analysis), proposing process and solution improvements. - Contributing to analytics and compliance initiatives (e.g., Adobe Analytics, accessibility/WCAG) as part of product requirements. - Leading demos, workshops, and presentations to communicate solutions and delivered value to stakeholders. - Mentoring and guiding Business Analysts, managing workload distribution, and ensuring quality of BA deliverables.

Requirements: - Experience as a Business Analyst / System Analyst for 2+ years. - Strong knowledge of UML and BPMN for business process and system modeling. - Experience working with REST APIs, JSON, and OpenAPI (Swagger), including API testing using Postman. - Good knowledge of SQL and experience with relational databases such as PostgreSQL and MySQL. - Understanding of microservices architecture and system integration principles. - Experience with Jira and Confluence for requirements management and documentation. - Proficiency with modeling and collaboration tools such as Draw.io, PlantUML, Lucidchart, and Miro. - Experience working with Figma, Camunda, and IntelliJ IDEA. - Experience working in Agile/Scrum environments and understanding of Lean principles. - Familiarity with A/B testing and product analytics tools such as Adobe Analytics. - Level of English – from Upper-Intermediate.

Nice to have: - Experience with Balsamiq for wireframing and prototyping. - Proficiency in Microsoft PowerPoint. - Certifications Azure, Oracle, Microsoft, UiPath, AWS, Antropic.

Compensation: 1775–3000 EUR per month.