Cluster Group & MICE Executive
Translated automatically from the original posting. Read the original in Georgian →
Tbilisi Philharmonic Hotel by Mercure & ibis Styles Tbilisi Center is pleased to announce an opening for the position of a Cluster Group & MICE Executive.
All 2 hotels are managed by Accor, one of the world’s leading hotel operator. We focus on developing and offering advancement opportunities to our employees. Join us and be part of a team that provides memorable Hospitality experience!
YOUR EXPERIENCE AND SKILLS INCLUDE: - At least 1 to 3 years of experience in hotel/resort sales, specifically focused on leisure, groups, or MICE segments. - Ability to communicate with all hotel departments and clients at the same time; manage solutions as the result of team work; - Result oriented; - Multitasking; - Attention to the details; - Keen problem solver; - Highly organized; - Fluent English speaker; - Knowledge of PMS (Opera cloud) Cvent/Lanyon is preferable. - Ability to work in an ambiguous and fast-changing environment.
WHAT YOU WILL BE DOING: - To execute group accommodation and events, conference’s and meetings - Handle all incoming calls and emails related to MICE groups and Leisure Groups inquiries to ensure that all leads are addressed; - Analyze group requests, check the availability in the respective hotels, block rooms & space, prepare and send group quotations; - Following the corporate standards, answer to the client for request for proposal in 24 hours after receiving it with corporate e-mail; - Ensure accurate and timely updates for the group according to the rooming list and that all leads are tracked and followed up on; - Upload all group room blocks and their event requirements in Opera system. - Contact with corporate clients and agency's representative concerning all details of event and/or group accommodation, such as meeting room set up, number of participants, menu, timing, equipment order etc; - Prepare contract and all needed documentation, proceed with signage and share with client. - Prepare pro-forma invoices, share it with client and check payment schedule, which is mentioned in the contract. After event check final payment with finance department. - Manage weekly BEO meeting (Banquet Event Order), according to the client’s request prepare BEO and “Group memo” to share among with hotel team. - Contact client representatives according to their feedback about passed event. Communicate with hotel team based on this information - Actively take part in the department briefings, activities, actions as requested by the Department Director - Create all needed reporting
WHAT IS IN IT FOR YOU: - Unique opportunity to develop your career - Package of benefits and perks of working for Accor, including discounts for hotels worldwide, and - Medical insurance - Corporate Social Responsibility activities
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