Hostess

Adjarabet is pleased to announce a vacancy for the position of Hostess

Overview of the Role: As a Hostess: you will be responsible for creating a welcoming, professional, and positive experience for every guest from the moment they arrive until they leave. You will manage reservations, coordinate guest flow, support the service team, and help maintain a high standard of hospitality in a dynamic and fast-paced environment. You will be a key part of the guest experience, ensuring that reservations are handled accurately, guests are seated efficiently, and the venue maintains a welcoming and well-organized atmosphere.

What you'll do: - Welcome and greet guests professionally and courteously, creating a positive first impression. - Manage and coordinate reservations received through online platforms and phone. - Ensure reservation information is accurate and up to date, minimizing errors and maintaining appropriate records. - Seat guests according to venue standards, availability, and reservations. - Manage guest queues during busy periods and clearly communicate expected waiting times. - Provide menus and relevant information to guests and respond to their questions or requests. - Direct guest inquiries to the appropriate team members when necessary. - Monitor common areas and ensure they remain organized and presentable, coordinating with housekeeping when required. - Support the service team in managing guest flow efficiently. - Offering a coat/closet room service, where applicable. - Manage and coordinate daily event content streaming. - Say farewell to guests warmly, thank them for their visit, and leave a positive final impression. - Contribute to a professional, welcoming, and service-focused atmosphere at all times.

Core Skills & Tools - Guest and hospitality management - Reservation management and booking platforms - Excellent communication and interpersonal skills - Time management and organization - Event and content coordination - Ability to work effectively under pressure - English language skills

What you'll bring: - Previous experience as a Hostess or in restaurant, hospitality, or customer service is preferred. - Strong communication and hospitality skills. - Ability to manage multiple tasks and priorities effectively. - Ability to lead, coordinate, and delegate when required. - A strong sense of responsibility and punctuality. - Team-oriented and collegial approach. - Organized, proactive, and results-focused mindset. - Ability to remain calm and professional in a high-pressure environment. - Conversational proficiency in English. - Experience working with reservation platforms is an advantage.

About us - You have come here for the vacancy. We aim to provide all the information you need to take the next step in your career. - We hope the journey you are about to begin will be full of pleasant surprises and professional growth. - We are a people, representing adjarabet.com – the largest entertainment portal in the region and a proud member of the international group, Flutter Central & Eastern Europe. - We offer a sustainable environment, a team of highly skilled professionals, and a workplace filled with new and exciting experiences. If you decide to start your journey with us, we will be delighted to share our 20+ years of experience in development, success, and innovation.

These are some of the benefits included in our employee package: - Generous annual leave - Individual health insurance - Paid sick leave - Paid maternity & paternity leave - Life event reward - Performance bonuses - Referral bonuses

Interested applicants should send their resume to : https://careers.flutterinternational.com/jobs/jr141752/hostess/