Contact Center and Sales Quality Control Specialist
Translated automatically from the original posting. Read the original in Georgian →
TEMPO announces an open vacancy: Contact Center and Sales Quality Control Specialist
Location: Batumi Remuneration: 2,100 GEL + bonus
About us TEMPO is a real estate developer in Batumi that creates modern residential projects with a focus on quality, innovation, and transparency. For us, the main value is respect for time. We value the time of both our customers and partners and implement each project with a clear plan, adhering to high-quality standards. Our main principle is to deliver projects within the agreed deadlines - exactly as planned. Our current projects are Queen’s Residence, Serenade by Tempo, and Sensa by Tempo.
About the position We are looking for a detail-oriented specialist with analytical thinking who will ensure the quality of communication of the contact center and sales team, the speed of response to customer requests, and monitoring of CRM processes.
Key responsibilities
- Control of timely processing of incoming leads and response speed;
- Monitoring of missed calls;
- Listening to telephone recordings and assessing the quality of communication;
- Providing individual feedback to sales managers;
- Control of data and task performance in the CRM system;
- Analysis of quality indicators, reporting, and preparation of recommendations for process improvement.
Requirements
- Desired experience in sales, sales monitoring, or customer service;
- Experience working with CRM systems (preferably Bitrix24);
- Analytical thinking and attention to detail;
- Communication and reporting skills;
- Fluent knowledge of the Georgian language, conversational knowledge of Russian and English;
Experience in the real estate sector will be considered an advantage. Join TEMPO's team!
Interested candidates can send their CV to the following address.
Please indicate the position title in the subject of the letter. Personal Data Protection By submitting an application for the vacancy, the provided personal data will be processed in accordance with the Georgian Law "On Personal Data Protection," for the purpose of conducting the candidate selection and employment process.