Customer Experience Manager
Translated automatically from the original posting. Read the original in Georgian →
"Caucasus Auto", with 21 years of experience and up to a million imported vehicles, brings together more than 700 employees. As a result of the work of logistics, sales, customer care, marketing, finance, management, and business development professionals, today "Caucasus Auto" is a leader in the international logistics industry. We plan innovative projects, implement diverse and interesting opportunities, and move forward with new goals. We have offices in 9 countries (Georgia, Ukraine, Emirates, Kazakhstan, Kyrgyzstan, United States of America, Armenia, Azerbaijan, Poland) and are actively continuing international growth. Its history began in 2004 in Tbilisi and today includes up to a million imported vehicles, thousands of success stories, and over 700 professionals. The company's growth and development were made possible by the professional collaboration of employees in various fields, resulting in the company being a world-class leader in the logistics sector.
We are looking for a Customer Experience Manager who will take care of our customers' best experience and maintain high standards of service.
If you want to contribute to the development of the company's service quality, have analytical thinking, and an ambition to improve processes, this opportunity is for you!
Responsibilities: Monitoring incoming and outgoing calls in the company; Identifying shortcomings and preparing relevant reports; Protecting the quality control and development policy established in the organization; Identifying systemic shortcomings and reporting them; Managing the process of receiving feedback and managing claims.
Fill out the application form - https://caucasusauto.selfrecruit.ge/s/F9748
You will find a friendly team, a good working environment, and development opportunities with us.
We look forward to you!
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