English and Russian Speaking Patient Coordinator
Translated automatically from the original posting. Read the original in Georgian →
The supplier is announcing a vacancy for the position of English and Russian speaking Patient Coordinator.
City: Tbilisi
Work schedule: Full-time
Work place: Work in a clinic
Who are we looking for?
We are looking for an attentive, responsible and emotionally mature specialist who will become the key link between the clinic, biological parents and surrogate mothers.
This position requires not only organizational skills, but also a high level of empathy, tact and ability to support people during a very important and sensitive period in their lives.
Responsibilities:
Full coordination of surrogacy programs at all stages Communication with biological parents Control of deadlines, documentation and program stages Organization of logistics, accommodation and everyday issues if necessary Management of correspondence with patients Cooperation with doctors, lawyers and other departments of the clinic Support of program participants in stressful and non-standard situations Control of payments and document flow Working with foreign patients
Requirements and skills:
At least 1 year of experience as a coordinator / manager / in the field of customer service Experience in IVF, surrogacy or medicine will be considered a great advantage Strong communication skills and stress resistance Ability to manage several processes simultaneously and react quickly Fluent written and verbal communication English language proficiency at least B2 level (mandatory) Good knowledge of computer programs, Excel and CRM systems Empathy, responsibility, tact and ability to maintain confidentiality
What we offer:
Work in a modern international reproductive medicine clinic Participation in an important life stage for people Full training in the specifics of surrogacy programs Friendly team and colleague support Comfortable office in Tbilisi Competitive salary + bonus system Opportunities for professional and career development Working with patients from different countries around the world International business trips