Patient Service and Communication Specialist

Clinic "Enmedicine" is announcing a vacancy for the position of Patient Service and Communication Specialist.

We are looking for a communicative, responsible, organized, and active employee who will be involved in various aspects of the clinic's patient service and administrative activities.

The main direction of this position is the call center, but the job specifics also involve supporting the clinic's administrative team members and various administrative areas.

Work location: Tbilisi, L. Managadze St. №3 (near 300 Aragvlebi metro station)

Work schedule: Monday to Friday, 09:00-18:00, with a 1-hour break.

Main responsibilities:

Call center direction: Answering incoming phone calls; Providing patients with information about the clinic's services and services; Recording patient visits and verifying relevant information; Processing emails received at the clinic's email address and preparing responses; Responding to messages and comments on the clinic's social networks.

Administrative direction: Receiving and registering patients at the registration desk; Performing cashier-registrar functions if necessary; Informing patients and directing them to relevant departments; Supporting the information service; Participating in other administrative processes of the clinic.

Work organization and substitution principle:

The employee's main direction will be the call center, where they will ensure daily communication via phone, email, and social networks. The position also involves substituting for members of the clinic's administrative team. The employee will be distributed between the call center, registration desk, cashier-registration, and information service on a rotational basis, depending on the clinic's needs. It is particularly important to substitute for administrative employees during their leave or temporary absence to ensure uninterrupted workflow in all relevant areas of the clinic. This position does not imply performing all functions simultaneously. The employee will perform a specific administrative function during a particular period, as needed by the clinic. The work direction will be determined based on current needs, employee work schedules, and the need for substitution.

Qualification requirements:

Higher or professional education will be considered an advantage; Ability to communicate effectively and provide polite service; High sense of responsibility and organization; Good computer skills; Knowledge of social networks and email usage; Ability to work in a team; Ability to learn quickly and adapt to a new environment; Willingness to perform various administrative functions. Experience working in an administrative, service, or medical institution will be considered an advantage.

We offer:

Monthly salary of 1,100 GEL, paid hands-on; Monday to Friday work schedule; 1-hour break; Friendly and professional work environment; Diverse work experience and opportunities for professional development.

Interested candidates, please send your resume to the following email address:

. Email subject: Patient Service and Communication Specialist