Receptionist

"Clean Factory", a premium textile care and dry cleaning company, is seeking a professional Receptionist to communicate with customers, take responsibility, be attentive, and systematically manage work processes.

Address: Tbilisi, Saburtalo, Vaja-Pshavela Avenue 35

Salary: 1,500 GEL per month

Work schedule: Shifts

Company working hours: Monday-Friday 08:00-20:00, Saturday-Sunday 09:00-20:00

Main responsibilities

• Receive customers, take orders, and accurately register them in the system.
• Check the quantity, condition, stains, and damages of items, care labels, and document with photos and notes.
• Correctly fix prices, order data, and payments; agree on risky items with the senior master and obtain written consent from the customer if necessary.
• Process inquiries from WhatsApp, Instagram, Facebook, and other channels in a timely and professional manner.
• Provide customers with information on confirmed prices, services, and deadlines.
• Monitor order status, coordinate delivery and courier services.
• Record claims, transfer to responsible persons, receive and hand over shifts, and produce daily reports accurately.

Requirements for the candidate

• At least 3 years of experience in customer service, reception, or administration.
• Fluency in Georgian (oral and written) is mandatory.
• Ability to work with computers, messengers, social networks, and work programs.
• Professional written and oral communication, responsibility, accuracy, and punctuality.
• Ability to systematically manage multiple tasks, attention to detail, and remain calm in stressful situations.

Will be considered an advantage

• Knowledge of Russian, English, and Azerbaijani languages.
• Experience working with CRM and online customer service.
• Experience in the premium service, textile, and dry cleaning sectors.

What we offer?

A stable work environment, systematic work processes, training on service standards, and opportunities for professional development.

To apply

Subject: Reception - CLEAN FACTORY