Senior Customer Support Specialist
Translated automatically from the original posting. Read the original in Georgian →
All Service Group is a company focused on creating complete comfort for residents of buildings. Our main services include: equipping lifts and entrance doors with modern domophones and card systems, installing cameras, arranging buildings, maintaining yards, installing barriers and installing GSM opening functions.
All Service Group is announcing a vacancy for the position of Senior Customer Support Specialist. Work location: Batumi, 26 May Street Work schedule: 5 days a week, according to the agreement. Working hours: 10:00-19:00, 1 hour break Remuneration: 1500-1600 (NET)
Main duties and responsibilities
- Full performance of daily duties and responsibilities of a Customer Support Specialist
- Receiving, processing and ensuring appropriate response to incoming calls;
- Monitoring daily activities of Customer Support Specialists
- Representation of the Customer Support team in the process of working communication and coordination with other company departments;
- Facilitating information exchange with other departments, discussing problematic issues and their timely resolution;
- Participation in the consideration of complex or non-standard customer requests and direct management of them if necessary;
- Identifying gaps in team activities and developing recommendations for improvement;
- Providing consultations and practical support to team members related to work processes;
- Providing information to the direct supervisor about the results of the Customer Support team's activities.
Required qualifications
- At least 1 year of work experience in the service sector in the mentioned or related position.
- English language proficiency at the communication level
- Experience working with office programs
Personal qualities
- High sense of responsibility;
- Ability to work in a team;
- Ability to effectively manage time and prioritize tasks;
- Punctuality
If interested, please share your resume at the specified address, be sure to indicate the position title "Senior Customer Support Specialist" in the subject field.
Good luck!