Customer Experience Management Specialist

"TBC Pay" is announcing a vacancy for the position of Customer Experience Management Specialist.

For 15 years now, "TBC Pay" has been one of the largest payment service providers in Georgia. The company is fully focused on the customer and aims to make the payment process as simple and convenient as possible.

Through TBC Pay, instant payments are now available everywhere and for everyone, 24 hours a day.

TBC Pay has over 4,000 self-service terminals across the country, as well as digital platforms - a website and a mobile application. The company's channels offer a wide variety of services, with over 1,000 active services.

The company's goal is to maintain its position as a leader in fast payments and further develop a team of professionals.

Job Responsibilities:

• Providing customers with the desired information through incoming calls;
• Consulting customers on the rules of using the service;
• Resolving the needs recorded by the customer;

Education:

• Higher education or a student in the final year;
• Experience working with office programs;
• Knowledge of English and Russian languages is required;
• No experience necessary.

Personal qualities and skills/competencies:

• Communicativeness;
• Persuasive communication;
• Ability to work in a team;
• Desire for development.

Working conditions:

• Work schedule: flexible schedule with shifts;
• Remuneration: fixed salary + bonus system (with increasing remuneration)
• Workplace: Head office, Tbilisi

Benefits:

• Opportunities for constant development - knowledge sharing and continuous learning
• Full support in the onboarding process - resources and mentoring needed to adapt to a new position
• Internal trainings and workshops - improvement of professional skills with the support of the company
• Additional 5 days off per year
• Health insurance
• 6 months paid maternity leave
• Team gatherings, off-site team activities, masterclasses, team-building events
• A bold, goal-oriented and customer-focused team

If your resume is selected, you will be contacted. If interested, please send your resume/CV to and be sure to indicate the job title "Customer Experience Management Specialist" in the subject line.

We inform you that data processing is carried out by LLC "TBC Pay" (TIN 204559361, registration address: Tbilisi, Marjanishvili 7), which operates in accordance with the Georgian legislation on personal data protection and international data protection standards. The purpose of data processing is to determine the candidate's compliance with the requirements of the vacancy (including future vacancies) in order to make a decision on employment.

The information about the candidate is stored for no more than 1 year, and the specified data is stored within the framework of the appropriate license of LLC "TBC Pay" in the cloud system of "Microsoft 365".

The candidate is entitled to receive information about the processed data, request their correction, update, addition, blocking, deletion, and destruction, for which you can contact us at the following address.

LLC "TBC Pay", as a growing organization, relies on the principles of equal treatment, offers equal employment opportunities to all employees and job candidates, and carries out the candidate selection process in compliance with the requirements of the law on the elimination of all forms of discrimination and excludes any form of discrimination against persons on any grounds, including: race, skin color, language, sex, age, citizenship, origin, place of birth, place of residence, property or social status, religion or belief, national, ethnic or social affiliation, profession, family status, health status, disability, sexual orientation, gender identity and expression, political or other views, or other signs. This policy is in effect for all conditions of employment, including: hiring, promotion, contract signing, compensation, professional development, etc.

In case of discriminatory treatment or suspicion of such treatment, you can contact us: hotline or *2747; email or anonymously: https://tbcpay.ge/anonymous-reporting LLC "TBC Pay" thanks you for your interest in the vacancy.