Hotel Reception Supervisor

"Complex Cruise" has been successfully operating on the Georgian market for many years, distinguished by its high standard of service and guest-oriented approach.

Job opening, Hotel Reception Supervisor

The hotel is announcing a vacancy for the position of Reception Supervisor.

We are looking for an organized, responsible, and guest-oriented individual who can both coordinate the team and effectively manage the daily workflow of the hotel reception.

Salary: 1500 GEL

Working schedule: 40-hour workweek

Catering: provided

Location: Tbilisi, A. Beliashvili St. 81

Key responsibilities

• Overseeing the process of guest check-in, accommodation, and check-out;
• Ensuring friendly, professional, and high-quality service for guests;
• Efficient and rapid management of incoming calls, emails, and guest requests;
• Control of reservation, payment, and billing processes in the relevant program, including management of virtual cards and other payment methods in accordance with company policy and applicable legislation;
• Assignment of tasks to reception staff, organization of workflow and schedule, and monitoring of performance;
• Conducting training sessions and ensuring the integration of new employees into the work environment, familiarizing them with hotel standards and service procedures;
• Prompt response to guest comments and complaints, and ensuring timely resolution of problems;
• Close coordination with housekeeping, technical, security, and other relevant departments to maintain a unified service standard;
• Timely identification of problems and shortcomings in the reception workflow and corresponding response;
• Performance of other tasks assigned by the direct supervisor within the scope of the position, in accordance with hotel standards.

Qualification requirements

• Experience working in hotel reception;
• Knowledge of operational processes and guest service standards;
• Ability to manage a team and organize workflow;
• High sense of responsibility and attention to detail;
• Effective communication and problem-solving skills;
• Ability to work with computer programs;
• Knowledge of English and Russian at a communicative level is mandatory.

If interested, please send your resume to the following email address.

In the subject field, please indicate the title of the vacancy.