Georgian and English Speaking Operations Customer Expert - PMI

TP Georgia is seeking a Georgian and English Speaking Operations Customer Expert to join our team in Tbilisi. In this position, you take on the following tasks:

Description: Philip Morris International (PMI), a leading tobacco company committed to designing a smokefree future with innovative products, is searching for brand ambassadors with high levels of customer orientation, who will provide customer care service and support in all inbound inquiries of the customers (inbound calls, digital interactions, i.e. email, social media, live chat, instant messaging, video calls, or other digital tools), as well as being in a position to identify or develop relevant business opportunities to propose and promote the company's products/services (i.e. in line with market priorities).

What We Offer Compensation UP TO GROSS GEL: - 1892 GEL in the first 6 months (salary + bonus) - 2064 GEL After 6 months (salary + increased bonus) - Referral Bonus - Life Event Bonus - Other bonus schemes - Paid Health insurance for you and your Family - Paid Training

Your Growth & Work Life Balance - Fast career growth – promotion to Senior level possible after 6 months - Hybrid work model - Wellbeing offerings: yoga, pilates, events, and more - Psychological support: confidential onsite consultations with professional psychologists - Corporate benefits with partner companies - Prime location on Chavchavadze Avenue with a modern office, chill-out & gaming zone - Working hours: Monday - Sunday 10:00 AM - 7 PM (Except January 1st and Orthodox Easter)

What We’re Looking For - Fluent Georgian skills - Good English - Graduate studies or equivalent - Good computer skills - Creative, solution-oriented mindset and a strong team player - Willingness to work in shifts, weekends, and public holidays - Preferably previous experience in any position that requires interacting with customers and/or proposing products/services - At least 6 months in sales, acquisition, or similar customer-facing roles focused on commercial targets will be preferable - Strong knowledge of acquisition, conversion, customer lifecycle management (CLM), and retention procedures, products and services - Ability to ask the right questions to explore, understand and identify customers’ situation or needs and offer solutions, as well as identifying or developing opportunities to propose & promote targeted company’s products and services - Consultative selling skills with benefit-led language and emotional connection - Detail-oriented when handling inbound/outbound calls and recording data - Ability to manage objections/complaints in an effective way - Ability to effectively manage time/work schedule - Importance of teamwork and sharing best practices - Willingness to constantly update knowledge about company processes

What You’ll Do Engage customers via inbound/outbound calls, digital channels, or back-office support. Understand and solve customer needs while identifying opportunities for up-selling, cross-selling, lead generation, or upgrades. Build lasting relationships by resolving concerns quickly and professionally, with strong customer orientation and commitment to service excellence.

• Inbound inquiries: Handle requests with professionalism.
• Product information: Educate customers on offerings and solutions.
• Troubleshooting: Resolve device issues and manage replacements.
• Order management: Place orders and track deliveries.
• Needs-based solutions: Recommend tailored products.
• Sales opportunities: Proactively up-sell, cross-sell, and generate leads.
• Customer experience: Add value and build trust in every interaction.
• Compliance: Follow processes, legal requirements, and data privacy rules.
• Performance: Meet targets with accountability and focus.

HOW TO APPLY If this sounds like the right match for you, we would love to receive your application:https://tp-georgia.softgarden.io/job/66741041?l=de Please apply in English by 23.10.2026.

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By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.