Service Manager
Translated automatically from the original posting. Read the original in Georgian →
Dro Fresh Bar is a healthy food concept bar, our main goal is to popularize healthy and quality food in Georgia.
We are looking for a Service Manager
Only candidates with experience will be considered Location: Tbilisi Work schedule: 5 days a week,
Key responsibilities: - Implementing service standards in the branch and monitoring their execution, and constantly improving quality; - Controlling customer communication, service speed, and correct order fulfillment; - Monitoring employee discipline and adherence to hygiene standards; - Collaborating with HR and branch managers in the candidate selection, evaluation, and team completion process; - Adapting new employees, conducting training on service standards and menu; - Holding regular feedback meetings with both shift teams and promoting individual employee development; - Analyzing customer reviews, identifying revealed shortcomings, and working on improvement; - Effectively managing and resolving problematic situations; - Promoting team motivation and organizing team activities; - Coordinating with branch managers and shift leaders, controlling the correction of shortcomings; - Preparing a weekly brief report for management.
What we expect from the candidate: - Experience in the food service industry; - Ability to train employees and manage a team; - Effective customer communication and conflict resolution skills; - Organizational skills, responsibility, and attention to detail; - Ability to prioritize and make decisions in a busy environment. - Experience working in a fast-food chain or with multiple branches will be considered an advantage.
We offer: - Salary: 1500 GEL + bonus - Opportunities for professional development and career growth; - Dynamic work environment and the possibility to act on your own initiatives; - Supportive work environment;
In the subject field, please indicate: "Service Manager".
We publish a copy of this advert so people looking for work in Georgia can find it, with a link back to your original. If it is yours, you can take over managing it, or ask us to take it down.
A claimed listing becomes Direct: it shows above collected listings for a week after it is posted or bumped, you can edit, bump and close it, and it joins Google job search.