Customer Service Support Specialist

Ridetech Georgia LLC is announcing a vacancy for the position of: Customer Service Manager / Night Shift

Work schedule: 21:00 – 09:00 Format: Fully remote High-level English language skills are required. Own work laptop or computer and fast internet connection, as you will be working from home.

Key Responsibilities Consultation before booking

• Providing information about the technical characteristics of available vehicles.
• Explaining insurance conditions (what is included in the insurance and how to add full insurance).
• Providing information about driver requirements (age, driving experience, required documents).
• Explaining mileage limits and geographical restrictions (allowed regions and movement boundaries).

Support during booking

• Managing issues related to delays in vehicle delivery or cancellation of booking.
• Handling complaints related to the condition of the vehicle (dirty interior, technical malfunctions).
• Resolving conflict situations that arise with representatives of rental companies.

Support after booking completion

• Investigating cases of non-refundable deposits by rental companies.
• Providing information about fines imposed by rental companies and explaining relevant amounts.
• Recording negative customer feedback and escalating it to relevant teams.

Alternative vehicle selection

• Using the Car Finder platform (an internal tool for support) to search for alternative vehicles if the initially selected option is not available.
• Agreeing on alternative models with the customer, taking into account their budget and requirements.

Booking management

• Extending rental periods through the administrative panel.
• Changing vehicle pick-up and drop-off dates and times, and adjusting the corresponding cost.

Financial support

• Adjusting rental costs through the administrative panel (discounts, promo codes, etc.).
• Calculating and agreeing on compensations to be covered by Yango Drive with the customer.

Interested individuals, please respond to the announcement using the "Easy Application" button.

Data storage: We will store your personal data in our system until a decision is made regarding your application and for one year after the decision is made, in order to ensure the protection of your, our, and third-party legitimate interests in case of any disputes and legal claims. After this period, your information will be deleted. Data

rights to correction and deletion: If you no longer wish for your application to be considered for employment opportunities, you can cancel it at any time from any vacancy you have applied for.

Data disclosure: We will not disclose personal or application information beyond Ridetech Georgia LLC and its divisions.

For more information about the processing of your personal data within this vacancy, please refer to the Employment Candidate Privacy Notice.