IT Help Desk Specialist
Solutech external listing
₾1100–1200 / month Apply by 12 Dec
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Company "Soluteki" is announcing a vacancy for the position of IT Help Desk Specialist.
Remuneration and working conditions
- Depends on qualifications and experience
- Salary: 1100-1200 GEL (hand-to-hand)
- During the probationary period, the salary is agreed upon.
Qualification requirements
- At least 6 months of experience in the following areas (additional experience will be considered an advantage)
- Knowledge of English;
Functions and responsibilities
- Receiving, registering (in Trello application) and primary diagnostics of incoming technical requests (incidents) (by phone, e-mail).
- Remote support for users and operational troubleshooting.
- If necessary, identification of complex technical problems and their redirection to relevant high-level (L2/L3) IT specialists.
- Architectural knowledge of computer hardware and peripheral devices.
- Basic knowledge of network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience working with remote control tools (AnyDesk, TeamViewer, etc.).
- Basic experience working with Google Workspace / Office 365 is desirable.
- Knowledge of the following programs: Microsoft Windows operating systems, Microsoft Office, Autodesk, Adobe, and others.
- Within the competence, performance of additional tasks of the direct supervisor.
Personal skills
- High sense of responsibility;
- Decision-making ability;
- Ability to organize and plan activities;
- Ability to work in a team.
Workplace: Tbilisi, Al. Kazbegi 44.
Work schedule: Monday-Friday, 10:00-19:00 (1 hour break)
Please indicate the position of interest in the Subject when sending your resume. Interested persons are requested to send a resume (CV) to the address. Interviews will be held only with selected candidates.