Support Team Lead
Translated automatically from the original posting. Read the original in Georgian →
LLC "Softgen" is announcing a vacancy for the position of Support Team Lead in the Corporate Client Support Department (Full Time).
Work location: Tbilisi
Working hours: 10:00-19:00 (Monday-Friday)
Salary: Competitive salary based on qualifications (additional benefits include medical insurance)
Position Overview:
The Support Team Lead is responsible for the effective operation of the support specialists team. The goal is to ensure timely and high-quality resolution of corporate clients' (organizations) issues, address their questions, and adapt the company's software to their business processes. This position also involves team development, product testing, and control of legislative compliance within specific projects.
Key Responsibilities and Duties:
Team Management and Development:
Assistance to team members in resolving complex and specific issues raised by corporate clients, sharing knowledge, and providing operational consultations; Conducting training for new employees (knowledge of own software products, business communication, work processes); Continuous development of team capabilities and competencies.
Interaction with Corporate Clients and Onboarding:
Effective, professional communication with partner organizations and their representatives, management of problematic and conflict situations; Participation in training for new corporate clients and their consultation; Presentation of the program to potential organizations, adaptation to their specific business processes, and consultation on legislative compliance.
Defect Management and Software Quality:
Analysis of defects provided by support specialists and fixing tasks in the relevant system when software errors are confirmed; Development of temporary, workaround solutions or manual management schemes for uninterrupted operation of corporate clients in case of delayed software error correction; Final testing of new software versions (UAT) and development of instructions/manuals for organizations.
Requirements:
Required Competencies:
Ability to manage a team and distribute work responsibilities; Analytical thinking and systematic approach to problem-solving; High competence in client communication and conflict management; Ability to conduct training and presentations; Knowledge of SQL databases will be considered an advantage; Knowledge of business processes in the financial sector and regulations/laws of the National Bank will be considered an advantage.
Education and Experience:
Higher education (Business Administration, IT, Economics, Accounting, or related fields); Experience in a team lead or senior specialist position will be considered an advantage.
Please send your CV to by November 1, 2026, and indicate the vacancy title in the subject.
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