Junior Scrum Master

Andersen is hiring a Junior Scrum Master for a project developing a white-label B2B2C self-service portal and delivering seamless digital services for business partners and customers. Our customer is an international organization operating in the financial and protection services domain. The company provides a diverse portfolio of customer-oriented solutions across multiple business areas and markets. With a strong focus on digital capabilities, operational excellence, and long-term development, the organization continuously invests in technology, process improvement, and service innovation to support evolving customer and business needs. The project is focused on developing a white-label B2B2C self-service portal that enables business partners to offer branded digital services to their customers. It provides convenient access to policy management, claims submission and tracking, additional product purchases, and assistance services, ensuring a seamless and personalized customer experience.

Responsibilities: - Ensuring delivery predictability by supporting sprint planning, tracking progress, and helping teams achieve sprint goals and commitments. - Identifying and managing dependencies, blockers, and risks to minimize disruptions and maintain delivery timelines. - Facilitating priority and capacity management in collaboration with Product Owners and development teams, ensuring realistic sprint commitments. - Facilitating Scrum ceremonies and ensuring adherence to Agile principles, Scrum practices, and operational processes. - Maintaining transparent communication with stakeholders regarding delivery progress, risks, dependencies, and potential delays. - Fostering team collaboration, motivation, and a healthy working environment, encouraging trust, accountability, and self-organization. - Driving continuous improvement through retrospectives, root cause analysis, and implementation of actionable process improvements. - Coordinating technical debt management and reusability initiatives with development teams and Product Owners to support long-term delivery efficiency. - Tracking and analyzing delivery metrics, including velocity, sprint predictability, cycle time, and team performance indicators. - Taking ownership of impediment resolution, escalations, and follow-up actions, ensuring timely decisions and closure of identified issues.

Requirements: - Experience as a Scrum Master for 1+ years. - Good knowledge of Agile principles, Scrum framework, and Agile best practices. - Familiarity with Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. - Basic understanding of cross-functional team collaboration in Agile environments. - General knowledge of SDLC and software development processes. - Familiarity with Jira, Confluence, or similar Agile project management tools. - Ability to identify and communicate blockers, dependencies, and potential risks. - Understanding of Agile metrics, including velocity, burndown charts, and sprint predictability. - Strong communication, facilitation, coaching, and conflict-resolution skills. - Level of English – from Upper-Intermediate+.

Compensation: 1450–3000 EUR per month.