Medical Support Operator

„Risk Management and Insurance Company Global Benefits Georgia“ JSC announces a vacancy for a Medical Support Operator.

„Risk Management and Insurance Company Global Benefits Georgia“ JSC is an innovative risk management and insurance company that offers a wide range of insurance products and international standard services to its customers. For more information about the company, please visit: www.benefits.ge

Address: 0108 Tbilisi, R. Lagidze st. №8 Working hours: up to 40 working hours per week

Main duties and responsibilities

• Responding to incoming calls on the hotline according to standards and providing relevant services;
• Providing information to existing and potential clients about insurance terms within the competence;
• Issuing instructions for insurance compensation, considering contractual terms;
• Recording requests for medical services from insured individuals in provider clinics (guarantee letter, referral, compensation), providing information to insured individuals according to insurance terms, and electronically recording requests when necessary;
• Providing and receiving information on issues subject to prior authorization within the competence;
• Receiving notifications about damages, transferring information to relevant authorized departments/persons, recording in the software (IBF), and electronically delivering to predetermined contact persons;
• Scheduling visits using software (so-called "booking program") with family doctors/specialists/laboratory-instrumental examinations in provider clinics;
• Offering products to potential clients via phone and recording, and transferring information to the sales department via email if the client expresses interest;
• Regulating internal calls, particularly transferring issues that go beyond the assistance department's functions and/or duties to other authorized departments;
• Assessing customer satisfaction through various forms of telephone surveys and producing relevant forms;
• Ensuring feedback for missed calls;

Requirements

• Higher or incomplete higher medical education;
• At least 1 year of work experience in the service sector;
• Knowledge of office programs;

Candidate selection stages

• Evaluating qualification compliance;
• Interview and/or practical task;
• Verifying personal data;
• Pre-contractual stage: presenting the following documents before signing the employment contract:
• Result of a narcological examination;
• Certificate of no criminal record.

What we offer

• A work environment rich in interesting challenges and opportunities for professional growth;
• Comfortable working conditions;
• Interaction with one of the most experienced and friendly teams;
• Opportunities for personal and career growth;
• Health insurance;
• Unlimited talk time;
• One free working day per quarter (Day Off) after successful completion of the probationary period;
• Company-paid maternity leave;
• Cash compensation in the amount of 500-800 GEL in special cases;

If interested, please click on the link and send your resume: https://benefits.selfrecruit.ge/s/FCTbC Good luck!