Hotel Manager

LLC "Iberia Star Group" is announcing a vacancy for the position of Hotel Manager.

Work location: Kutaisi, Tsisferqancelta Street Employer: LLC "Iberia Star Group"

About the position We are looking for a professional and result-oriented manager who will fully manage the hotel's daily operations and ensure high-quality service, guest satisfaction, revenue growth, and efficient hotel functioning.

Main responsibilities Managing the hotel's daily operations

• Full coordination of the hotel's daily activities;
• Control over the work of all departments;
• Implementation of service standards;
• Development of internal hotel procedures and control over their execution;
• Timely resolution of problematic situations;
• Ensuring guest satisfaction.

Front Office / Reception

• Organizing the effective work of the Reception;
• Control over the Check-in / Check-out process;
• Control over reservation management;
• Timely response to guest requests;
• Organization of VIP guest service;
• Management of guest complaints;
• Constant monitoring of service quality.

Housekeeping

• Control over the quality of room cleaning;
• Control over room readiness;
• Management of linens, towels, and hotel inventory;
• Organization of Housekeeping staff work;
• Control over standard compliance;
• Coordination with relevant departments regarding the technical condition of rooms.

Hotel Revenue Management

• The manager participates in improving the hotel's commercial results:
• Increasing occupancy;
• Optimizing ADR;
• Increasing RevPAR;
• Implementing pricing policy;
• Planning seasonal offers;
• Controlling the effectiveness of sales channels;
• Coordinating work with OTA platforms;
• Attracting corporate clients;
• Cooperation with tourist agencies.

Sales and Marketing

• Fulfilling the hotel's sales plan;
• Planning events to attract new clients;
• Cooperation with the corporate sector;
• Interaction with tourist companies;
• Control over online sales;
• Managing the hotel's online reputation;
• Monitoring guest reviews;
• Coordination with the marketing team.

Personnel Management

• Managing the hotel's organizational structure;
• Participation in employee selection;
• Approval/control of work schedules;
• Optimization of employee workload;
• Adaptation of new employees;
• Training on service standards;
• Personnel evaluation;
• Discipline control;
• Development of an employee motivation system.

Financial Management

• The manager will be responsible for the hotel's operational financial performance:
• Participation in annual and monthly budget planning;
• Control of budget execution;
• Analysis of revenues and expenses;
• Payroll control;
• Optimization of operational costs;
• Control of purchases;
• Improvement of the hotel's profitability.

Procurement and Suppliers

• Identification of hotel needs;
• Planning of purchases;
• Evaluation of suppliers;
• Comparison of prices and terms;
• Control of service and product quality;
• Monitoring of contract execution;
• Inventory control.

Technical and Infrastructure Issues

• The manager will coordinate:
• The proper functioning of the hotel's technical systems;
• Control of electricity, water, heating and cooling systems;
• Maintenance of elevators, security systems and other infrastructure;
• Timely elimination of technical problems;
• Scheduled technical maintenance.

Safety and Emergency Situations

• Compliance with hotel safety procedures;
• Organization of emergency response procedures;
• Coordination with the security service;
• Control of fire safety and other security procedures;
• Information and training of employees.
• Key Performance Indicators (KPIs) for the Hotel Manager
• KPI evaluation direction
• Increase in occupancy load
• Average daily rate (ADR)
• Revenue per available room (RevPAR)
• Overall hotel revenue plan execution
• Guest satisfaction ratings / feedback
• Reduction of complaints
• Payroll / Labor Cost control
• Operational costs within budget
• Improvement of OTA ratings
• Increase in direct sales
• Staff stability (reduced turnover)
• Budget execution percentage
• Qualification Requirements

Required

• At least 5-7 years of experience in the hotel industry;
• At least 3 years of experience in a managerial position;
• Full knowledge of hotel operational processes;
• Experience in managing Front Office and Housekeeping;
• Knowledge of basic principles of Revenue Management;
• Ability to analyze financial performance;
• Experience in personnel management;
• Knowledge of sales and marketing processes;
• High responsibility;
• Strong leadership and communication skills.

Preferred

• Experience in opening a new hotel;
• Participation in the hotel's pre-opening process;
• Experience working in a 4-5 star hotel;
• Experience working with an international hotel brand;
• Experience working with Revenue Management systems;
• Good knowledge of English.
• Knowledge of Russian.

The candidate must submit

• CV;
• Detailed work experience;
• At least 2 professional recommendations;
• A list of hotels/projects in which they participated;
• Desired remuneration;
• A short written vision: "My first 90 days in this hotel".

Work schedule: Full-time. Remuneration: According to the candidate's experience and qualifications.

If interested, please send your CV/resume to the following email address.