Hotel Manager
Translated automatically from the original posting. Read the original in Georgian →
LLC "Iberia Star Group" is announcing a vacancy for the position of Hotel Manager.
Work location: Kutaisi, Tsisferqancelta Street Employer: LLC "Iberia Star Group"
About the position We are looking for a professional and result-oriented manager who will fully manage the hotel's daily operations and ensure high-quality service, guest satisfaction, revenue growth, and efficient hotel functioning.
Main responsibilities Managing the hotel's daily operations - Full coordination of the hotel's daily activities; - Control over the work of all departments; - Implementation of service standards; - Development of internal hotel procedures and control over their execution; - Timely resolution of problematic situations; - Ensuring guest satisfaction.
Front Office / Reception - Organizing the effective work of the Reception; - Control over the Check-in / Check-out process; - Control over reservation management; - Timely response to guest requests; - Organization of VIP guest service; - Management of guest complaints; - Constant monitoring of service quality.
Housekeeping - Control over the quality of room cleaning; - Control over room readiness; - Management of linens, towels, and hotel inventory; - Organization of Housekeeping staff work; - Control over standard compliance; - Coordination with relevant departments regarding the technical condition of rooms.
Hotel Revenue Management - The manager participates in improving the hotel's commercial results: - Increasing occupancy; - Optimizing ADR; - Increasing RevPAR; - Implementing pricing policy; - Planning seasonal offers; - Controlling the effectiveness of sales channels; - Coordinating work with OTA platforms; - Attracting corporate clients; - Cooperation with tourist agencies.
Sales and Marketing - Fulfilling the hotel's sales plan; - Planning events to attract new clients; - Cooperation with the corporate sector; - Interaction with tourist companies; - Control over online sales; - Managing the hotel's online reputation; - Monitoring guest reviews; - Coordination with the marketing team.
Personnel Management - Managing the hotel's organizational structure; - Participation in employee selection; - Approval/control of work schedules; - Optimization of employee workload; - Adaptation of new employees; - Training on service standards; - Personnel evaluation; - Discipline control; - Development of an employee motivation system.
Financial Management - The manager will be responsible for the hotel's operational financial performance: - Participation in annual and monthly budget planning; - Control of budget execution; - Analysis of revenues and expenses; - Payroll control; - Optimization of operational costs; - Control of purchases; - Improvement of the hotel's profitability.
Procurement and Suppliers - Identification of hotel needs; - Planning of purchases; - Evaluation of suppliers; - Comparison of prices and terms; - Control of service and product quality; - Monitoring of contract execution; - Inventory control.
Technical and Infrastructure Issues - The manager will coordinate: - The proper functioning of the hotel's technical systems; - Control of electricity, water, heating and cooling systems; - Maintenance of elevators, security systems and other infrastructure; - Timely elimination of technical problems; - Scheduled technical maintenance.
Safety and Emergency Situations - Compliance with hotel safety procedures; - Organization of emergency response procedures; - Coordination with the security service; - Control of fire safety and other security procedures; - Information and training of employees. - Key Performance Indicators (KPIs) for the Hotel Manager - KPI evaluation direction - Increase in occupancy load - Average daily rate (ADR) - Revenue per available room (RevPAR) - Overall hotel revenue plan execution - Guest satisfaction ratings / feedback - Reduction of complaints - Payroll / Labor Cost control - Operational costs within budget - Improvement of OTA ratings - Increase in direct sales - Staff stability (reduced turnover) - Budget execution percentage - Qualification Requirements
Required: - At least 5-7 years of experience in the hotel industry; - At least 3 years of experience in a managerial position; - Full knowledge of hotel operational processes; - Experience in managing Front Office and Housekeeping; - Knowledge of basic principles of Revenue Management; - Ability to analyze financial performance; - Experience in personnel management; - Knowledge of sales and marketing processes; - High responsibility; - Strong leadership and communication skills.
Preferred: - Experience in opening a new hotel; - Participation in the hotel's pre-opening process; - Experience working in a 4-5 star hotel; - Experience working with an international hotel brand; - Experience working with Revenue Management systems; - Good knowledge of English. - Knowledge of Russian.
The candidate must submit: - CV; - Detailed work experience; - At least 2 professional recommendations; - A list of hotels/projects in which they participated; - Desired remuneration; - A short written vision: "My first 90 days in this hotel".
Work schedule: Full-time. Remuneration: According to the candidate's experience and qualifications.
If interested, please send your CV/resume to the following email address.
We publish a copy of this advert so people looking for work in Georgia can find it, with a link back to your original. If it is yours, you can take over managing it, or ask us to take it down.
A claimed listing becomes Direct: it shows above collected listings for a week after it is posted or bumped, you can edit, bump and close it, and it joins Google job search.