After Sales Service Specialist
Translated automatically from the original posting. Read the original in Georgian →
A construction company is announcing a vacancy for the position of After Sales Specialist.
We are looking for a responsible, organized, and communicative employee who will ensure effective communication with the client after the sale is completed, coordinate the process of handing over the apartment, and interact with relevant departments.
Main functions and responsibilities:
Constant communication with the client after the sale is completed and performing the function of their main contact person; Providing clients with information about the progress of construction, deadlines for handing over the apartment, and subsequent stages; Communication with clients regarding payment schedules, outstanding debts, and contract terms; Planning and coordination of the apartment handover process; Receiving defects identified during apartment inspections, transferring them to the relevant technical/construction team, and monitoring their execution; Receiving and organizing the timely resolution of client statements, requests, claims, and complaints; Daily coordination with sales, financial, legal, construction, and technical departments; Supporting the client in the processes and documentation required for property registration; Coordinating the preparation and signing of contracts, additional agreements, acceptance certificates, and other relevant documentation; Regular and complete updating of client information and communication history in the CRM system (ZOHO); Organizing planned meetings, apartment inspections, and the handover process for the client; Monitoring client satisfaction; Identifying problematic and non-standard cases and escalating them to management in a timely manner, if necessary; Controlling the status of client requests until the issue is fully resolved.
Qualification requirements:
Higher education is desirable; Experience working in client relations, Customer Service, After Sales, sales, or administrative positions will be considered an advantage; Knowledge of office programs (MS Office); Experience working with CRM systems is desirable; Knowledge of ZOHO CRM will be considered an advantage; Fluent Georgian speaking and written communication skills;
Required skills and personal qualities:
High sense of responsibility and organization; Strong communication and client relationship skills; Ability to prioritize and manage time effectively; Attention to detail; Ability to work carefully with documentation; Ability to work in a team and effectively coordinate with different departments;
Working conditions:
Work schedule: Monday - Saturday, 10:00-18:00 Salary: 1,500 GEL - take-home pay Workplace: Tbilisi, Moscow Avenue №38
If you have strong client relationship skills, enjoy organizing processes, and can effectively coordinate between different departments, please send your CV with a photo to, making sure to indicate "After Sales Specialist" in the subject line.
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