Auto Insurance Claims Service Manager

Insurance company Aldagi announces a vacancy for the position of Auto Insurance Claims Service Manager in the Insurance Claims Service Department. Work location: Tbilisi, Anna Politkovskaya #16 (Head Office) Working hours: 10:00-18:00 (Monday-Friday)

Main responsibilities

• Primary communication with clients at the time of insurance claims occurrence for auto insurance claims regulation and, if necessary, visiting the scene;
• Providing clients with information on the necessary documentation to be collected;
• Initial assessment of the case and making a decision on the need to involve an expert;
• Preparing a primary report after receiving the necessary documentation and transferring it to the back office for review;
• Submitting documentation, and if incomplete, providing information on bringing it to completion;
• Informing clients about the decision made by the company, familiarizing them with the insurance claim act, and ensuring its signature.

Basic requirements

• Higher education;
• Required experience in the banking or insurance sector, in client relations/service;
• Experience working in a similar position at an insurance company will be considered an advantage;
• Important experience working with documentation;
• Communicative level of English and Russian languages;
• Category B driving license.

Essential skills

• Persuasive communication skills
• Active listening skills
• Organized
• Attentive and detail-oriented
• Friendly and polite

Interested parties, please respond to the announcement using the "Respond (on another website)" button.