Operations Manager
Translated automatically from the original posting. Read the original in Georgian →
WST Georgia is one of the leading tourist companies in Georgia, offering a wide range of high-quality tourist services to customers for over 13 years.
The company is announcing a vacancy for the position of Operations Manager.
We are looking for an experienced, organized, and result-oriented manager who will ensure effective management of the company's daily activities, coordination between departments, quality control of services, and improvement of business processes.
Main responsibilities:
Management of the company's daily operational activities and ensuring smooth operation; Coordination of activities of various departments and ensuring effective communication; Organization, control, and evaluation of employees' and managers' activities; Control of work schedules, employee attendance, and timely replacement if necessary; Analysis of sales results, monitoring of plan implementation, and identification of opportunities for revenue growth; Determination of key performance indicators (KPI) for employees and departments and control of their implementation; Monitoring of the quality of tourist products and customer service; Analysis of customer feedback and complaints, identification of problem causes, and implementation of relevant measures; Collaboration with HR in the process of employee selection, adaptation, training, and development; Optimization of work processes, increasing efficiency, and reducing owner's involvement in the company's daily activities.
Qualification requirements:
At least 5 years of experience in a leadership position; Experience in managing teams and operational processes; Strong organizational, leadership, and communication skills; Experience in determining, monitoring, and analyzing KPI; Ability to independently solve problems and make decisions; Ability to coordinate activities of multiple departments simultaneously; Fluent English language skills.
What we offer:
Career development opportunities in an international tourist company; Competitive salary and bonus system based on results; Dynamic and professional work environment; Opportunity to directly participate in the company's development, improvement of business processes, and achievement of strategic goals.
Who are we looking for?
A person who can not only solve daily problems but also identify their causes and create a work system that ensures the company's stable and efficient functioning.
We are looking for a manager who can organize different teams to work as a single system, develop employees, and achieve specific results.
Application submission:
Interested candidates, please send your CV to the following email address.
In the subject field, please indicate: "Operations Manager".
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