Reservation and Registration Department Manager
Translated automatically from the original posting. Read the original in Georgian →
Hotel "Afisha" offers guests 118 designer rooms with a retro-futuristic design, whose interior combines several key spaces, including the city's first champagne bar-brasserie, a wine room, and a rooftop restaurant with an open space.
Hotel "Afisha" is announcing a vacancy for the position of Reservation and Registration Department Manager.
Main responsibilities:
Planning, organizing, and coordinating the daily operational activities of the Reservation and Registration Department; Monitoring reservations, changes, and cancellations in the hotel management system; Ensuring that guest check-in, registration, and check-out processes comply with established standards; Managing online and offline sales channels and controlling booking flows; Sharing guest reviews with department heads and responding to reviews and notifications on online platforms; Training employees to upsell rooms and sell various hotel services; Properly allocating hotel rooms to achieve maximum occupancy and revenue; Timely, efficient, and professional resolution of guest complaints, dissatisfaction, and special requests; Compiling work schedules for subordinate personnel, redistributing tasks, and controlling their execution; Involving new employees in the work process, familiarizing them with standards, and promoting professional development; Coordinating the work process of the SPA department and controlling compliance with established service standards; Organizing the work process and schedules of SPA department employees, taking into account operational needs; Timely management of SPA-related operational issues, guest requests, and identified deficiencies in coordination with relevant employees/departments; Ensuring effective interdepartmental communication, especially with cleaning and engineering departments; Controlling the accuracy of cash operations, receipt of payments, and financial reporting.
Requirements:
Higher education; At least 5 years of professional experience in the hotel reception or reservation sector; Experience working in a leadership or senior position will be considered an advantage; In-depth knowledge of hotel management programs; High-level proficiency in English and Russian.
Benefits:
Health insurance; Meals; Corporate discounts.
Interested candidates, please send your resume (CV) to. In the subject line of the email, please indicate the job title.
By submitting data for this vacancy, you confirm that you agree for Melikishvili Innma LLC to collect, process, and store the submitted information (resume) in accordance with international data protection standards and applicable Georgian legislation for the purpose of conducting necessary procedures for your employment. Personal data will be used only for this purpose and will not be transferred to third parties without your consent.