Front Office Assistant Manager

Hotel complex "Agarani Estate - Agarani Estate", located in Kakheti, Telavi district, village of Ruispiri, has been operating on the Georgian market since 2025 and is focused on offering high-quality services in the hospitality sector.

The complex combines various entertainment and relaxation spaces, including an open pool, restaurant, terrace, conference rooms, and other facilities.

Hotel complex "Agarani Estate - Agarani Estate" is announcing a vacancy for the position of Front Office Assistant Manager.

Location: Ruispiri, Telavi

Work schedule: Full-time (40 hours per week)

Direct supervision: General Manager and Operations Manager

In case of employment with us, you will benefit from health insurance, free meals, and transportation.

Main responsibilities:

• Organize daily front office operations and ensure smooth functioning;
• Coordinate the work process of reception and placement department employees and ensure compliance with work standards;
• Control the proper execution of guest reception, placement, service, and farewell procedures;
• Ensure the accuracy of reservation, room availability, and guest placement information;
• Timely and efficient management of guest requests, questions, and complaints;
• Monitor service quality and strive to improve guest satisfaction;
• Coordinate the daily work process of front office employees and provide necessary instructions;
• Control the accuracy of cash operations, settlements, and relevant financial documentation;
• Ensure effective communication and cooperation with other hotel departments;
• Prepare work schedules, shift handover, reports, and other operational documentation;
• Timely inform General and Operations Managers about daily operational issues, identified problems, and needs;
• Perform tasks assigned by General and Operations Managers and report on front office activities;
• Perform front office employee functions as needed to ensure service continuity.

Professional requirements:

• Knowledge of the "Area" program;

• Experience working in the hotel reception and accommodation department as a shift supervisor or supervisor;

• Fluent English - a mandatory requirement;

• Knowledge of Russian will be considered an advantage;

• Experience working with hotel management software (PMS);

• Knowledge of hotel service standards and basic front office operational procedures;

• Knowledge of cash operations and the process of settling accounts with guests;

• A professional or higher education in tourism, hotel management, or hospitality is desirable.

Personal and professional competencies:

• High sense of responsibility, organization, and discipline;

• Ability to communicate effectively and interact with guests;

• Ability to work as a team and coordinate the work process of employees;

• Ability to identify problems and make practical decisions;

• Ability to work in a stressful environment and prioritize;

• Attention to detail and concern for service quality;

• Initiative, flexibility, and ability to work independently;

• Culture of accountability and timely sharing of information.

Compensation: based on negotiations, taking into account experience and professional competencies.

If you are interested in this vacancy and meet the above requirements, please send your resume to. Please indicate the vacant position title - "Front Office Assistant Manager" in the subject line of the letter.

Good luck!

Note on the processing of personal data: when sending a CV, the candidate's personal data will be processed for the purpose of selecting a candidate for the vacancy, assessing compliance with the position, and possibly establishing an employment relationship, in accordance with applicable legislation. Only persons with relevant authority will have access to the data. Data will be stored and processed in accordance with relevant purposes, legal grounds, and legislative requirements.