Operations Manager

MAMUSI is announcing a vacancy for an Operations Manager. Tbilisi, onsite, full-time.

Remuneration: fixed 2,000 GEL per month, paid hands-on. Schedule: Monday to Friday, 10:00-19:00, with a 1-hour break. Workplace: Tbilisi, David Bakradze 6a.

Role: This is the first person we are growing with. We are looking for a person to oversee the daily operations of the store, warehouse, and workshop. You will have one employee under your supervision - a merchandising specialist. You will make daily decisions independently within agreed-upon rules; exceptions will be coordinated with the founders.

Your goal is to ensure the smooth operation of daily tasks and free up the founders' time to develop the company.

About us: MAMUSI is a Georgian brand specializing in the import and sale of diamond tools for working with stone and concrete. We offer diamond saws, segments, drills, and grinding and polishing tools to our customers. We also perform saw maintenance and restoration in our own workshop.

The company has been operating since 2014. In 2023, a new stage began under the name MAMUSI, created to honor the deceased founder. The company is led by two founders with international master's degrees and experience working in Fortune 500 companies.

We are now building the foundation for growth: implementing Odoo, barcode systems, and a warehouse management system. Our goal is to become the №1 diamond tool brand in Georgia and then expand beyond Georgia.

What we offer: Onsite training and support: you will learn to work with products, Odoo, and barcodes onsite. You will work with the founder in the first week and then gradually take over tasks with their support. Real responsibility: you will be responsible for the daily coordination of the store, warehouse, and workshop within agreed-upon authorities. Transparent working conditions: a written contract, official payment, and 24 paid vacation days per year. Saturdays, Sundays, and official holidays are days off. Development opportunities: the growth plan is real - №1 in Georgia, then beyond. If you excel in this role, we will consider you first for new roles and salary reviews. There is no guarantee - but an opportunity.

What you will do Customer service is always the top priority, and other tasks are done in free minutes.

We serve customers: onsite, by phone, and on Facebook, helping with product selection and processing delivery orders. You will ask questions to understand their needs - for example, what type of stone and machine they work with. You record sales: reflecting all sales in Odoo on the same day and issuing the corresponding check. You coordinate with the workshop: receiving tools and drills, preparing necessary materials for the referral specialist - segments, copper, flux, and stickers; arranging the order of work and controlling deadlines agreed with the customer. You manage inventory movement: replenishing low-product stock in the store from the warehouse and recording inventory movements according to agreed rules. You communicate with customers: to cover debt, receive feedback on product quality, offer additional products, and obtain recommendations. You receive imported goods: approximately every two months, you receive, count, and sort goods, and if necessary, attach barcodes and take photos. In case of large volumes, you invite assistants and coordinate their work. You close the working day: preparing a Z-report, closing the terminal, and sending a short report to the founders on sales, disruptions, and notable issues. Receiving goods, moving boxes and tools, and placing them on shelves is a daily part of this job.

What we expect from you You serve customers in fluent Georgian; you can understand English work texts and program instructions and prepare a short letter. You communicate with customers by phone and in person in a clear, polite, and professional manner. You use Excel or Google Sheets independently and have experience using an AI assistant in real work. When several tasks arrive simultaneously, you can prioritize and meet agreed deadlines. You are ready for the daily physical work described above. Previous experience in sales or customer service; knowledge of the stone, construction, or tools industry will be considered an advantage.

How we work We are looking for a person for long-term cooperation. We value accuracy, honesty, initiative, and fulfilling promises:

You do what you promise: you make promised calls, record sales, close the day, and return the device to the customer on the agreed-upon day. You take initiative: you restock shelves before being asked and timely notice what hinders work. You act calmly under pressure, are firm when necessary, and can say: "I don't know, I'll find out." You use feedback in your work and follow agreed-upon rules. You treat customers and colleagues with respect. Every day, we discuss current tasks, share thoughts, and ask questions. Asking questions and timely admitting mistakes is acceptable; we expect you to share problems with us in a timely manner and get involved in solving them. During working hours, we focus on tasks, deadlines, and quality.

Recommendation bonus If you recommend a person we hire, we will pay you 300 GEL. The bonus will be paid after the new employee's first full month; the candidate must tell us during the interview who made the recommendation.

Selection stages: initial sorting of applications → short introductory call → interview with founders onsite → decision.

Application deadline: October 30, 2026, 18:00.