Customer Success Manager

Company Description SMSEdge is an end-to-end SMS marketing platform built to significantly improve the performance of SMS campaigns through advanced optimization technologies and deep mobile marketing expertise. The platform serves businesses of all sizes, supporting both customer acquisition and retention needs, and integrates smoothly with existing CRM and tracking systems. By combining state-of-the-art routing technology with real-time optimization tools, SMSEdge enables customers to reach target audiences effectively and achieve their marketing goals. Customers benefit from dedicated 24/7 support provided by experienced mobile marketing specialists. To learn more or explore partnership opportunities, visit SMSEdge.io.

We are seeking a Customer Success Manager

Role Description The Customer Success Manager is a remote, contract role focused on helping clients maximize value from the SMSEdge SMS marketing platform. In this position, the Customer Success Manager will onboard new customers, provide product walkthroughs, and ensure smooth integration with CRM and tracking tools. Day-to-day responsibilities include monitoring account performance, analyzing campaign data, identifying optimization opportunities, and proactively advising customers on best practices. The role also involves responding to customer inquiries, coordinating with internal teams to resolve issues, and maintaining regular check-ins to drive adoption, satisfaction, and long-term retention. The Customer Success Manager will document client feedback and collaborate with product and operations teams to improve features and services.

Qualifications - Customer Satisfaction and Customer Service skills to ensure a positive, supportive experience across the customer lifecycle. - Customer Retention and Relationship Building skills to foster long-term partnerships and increase platform adoption. - Analytical Skills to interpret campaign data, identify trends, and recommend actionable optimization strategies. - Experience in customer success, account management, or client-facing roles in SaaS, marketing technology, or digital marketing environments. - Strong written and verbal communication skills, with the ability to explain technical concepts in clear, accessible language. - Proven ability to work independently in a remote setting, manage multiple accounts, and prioritize tasks effectively. - Comfort with CRM systems, analytics tools, and online collaboration platforms; familiarity with SMS or performance marketing is an advantage. - Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.

Please send out your CV here OR WA.