Junior Customer Support Operator
Translated automatically from the original posting. Read the original in Georgian →
LLC "Transcom Group" is announcing a vacancy for the position of Junior Customer Support Operator. "Transcom Group" is a Georgian company that operates in the field of electronic commerce in the Georgian market. 1800 GEL (NET)
Job Description: We are looking for a responsible, communicative, and detail-oriented candidate who will provide written customer support via chat and email. Proficiency in Georgian and Russian languages is essential, as well as the ability to effectively process customer requests and resolve standard problems.
Key Responsibilities: - Receiving and responding to customer inquiries via chat and email; - Providing customers with information about products and services according to established procedures; - Timely processing and resolving of standard customer requests and problems within one's competence; - Recording customer requests, reflecting information in the relevant system, and updating statuses; - Redirecting non-standard issues to the relevant department or direct supervisor; - Monitoring the status of redirected issues and providing information to customers; - Collecting customer feedback and providing necessary information to the direct supervisor; - Adhering to the company's internal policies, procedures, and service standards; - Following instructions related to work processes and systems, and developing professional knowledge; - Performing other duties assigned by the direct supervisor related to the position.
Qualification Requirements: - Secondary, vocational, or higher education; - Proficiency in Georgian and Russian languages; - Experience working in customer service or support will be considered an advantage; - Developed communication and active listening skills; - Ability to quickly analyze and effectively solve problems; - Basic computer skills, including MS Office and email usage; - High sense of responsibility, organization, and customer-oriented approach.
Personal Skills: - Organization and effective time management; - Teamwork skills; - Experience working in a rapidly changing environment.
Workplace: Onsite, Tbilisi Work Schedule: 2 days of work / 2 days of rest. Working Hours: 09:00–21:00 (11-hour shift, 1-hour break).
If interested, please send your resume to
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